Ryzen 3000 series support

Xaltar wrote: htbkoo did you use this form? https://event.asrock.com/tsd.asp When you successfully submit a ticket you should get an automated confirmation email. If you did not get an automated confirmation email the ticket did not go through. Double check all your info and try again until you get one. The confirmation email can take up to 10mins to arrive in your email. 99 times out of 100 when someone does not get a response to a ticket it is because the ticket did not send, either because of an error on the form (email entered incorrectly for example) or a hiccup in the server. Almost every time I have queried my contacts in Tech Support about a ticket that was not answered the ticket has not been found on their system (it was never received). On the very rare occasion where a ticket is missed or replied late it typically coincides with a national holiday and a large backlog of tickets. Then there are the support requests through incorrect channels, like emailing ASRock's marketing department. The only way to properly contact tech support is via the form I linked above. Please send me a PM with a screenshot of your confirmation email if you received one and I will send it to my contacts at ASRock to investigate for you. They take their job very seriously and do their very best to answer every ticket they receive. In all the years I have been using ASRock I have always gotten prompt responses from them and not because I am a moderator here, I always sent tickets anonymously so as not to get special treatment.

Thanks a lot for the information, Xaltar.

Yes that was the form I used and yes I did receive automated confirmation email for the request (indeed it first went to the spam mail box and, to be fair, I had checked the confirmation email again and it was received on 20-July so it has not been really a month yet but still ).
That's why I believe they had received the request.
However I just had not heard anything else from the support / ASRock since then (not even an email to ask for more information / troubleshooting).

Anyway will PM you the screenshot in case it is useful.

Thanks again!

Can confirm for my part X370 Killer SLI BIOS 5.50 (AGESA 1003ABB) fixed issues I had with bootloops, crashes and memory, memory now runs with XMP enabled (DDR4-3000 CL14).

System was stable during gaming as usual.

Only remaining issue or "feature" is during bootup before BIOS screen is visible, ie. just after pressing power button, graphics card fans go full speed for a while.

This didn't happen with a R5 1600 CPU even with 5.40 BIOS, has started with new CPU only.
Minor issue but I'd like to know if this is indeed just a feature or some kink left.

CPU Ryzen 7 3800X.

Did you try to post with just one ram plugged? It worked for me after cmos clear.

My ASRock B450M Pro4 booted a dozend times perfectly until it stuck again today. After multiple reset and repowering attempt I gave up and cleared the CMOS.

System booted than, I re-configured the settings and continued.

So BIOS 3.60 for the ASRock B450M Pro4 is not yet working perfectly with the Ryzen 5 3600.

BR

Martin

You will likely brick your motherboard updating to a bios that is not suitable with your choice of cpu. That is why it is not recommended.