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audio not working

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spot4me View Drop Down
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Joined: 10 Nov 2017
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    Posted: 07 Nov 2019 at 2:50pm
Recently my audio stopped working on my front port. Sometimes no audio sometimes gets low frequency noise. My win10 is default setting, so I have no idea about it.
This B450M-HDV only purchase few months. If I need RMA?
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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2019 at 3:06pm
Dear spot4me,

Greetings, this is ASRock TSD.


Here we have some more suggestions for you to check the system:

1. Please refer to user manual page.25 to clear CMOS.
http://asrock.pc.cdn.bitgravity.com/Manual/B450M-HDV.pdf

2. Re-install a clean OS and driver to verify.
http://www.asrock.com/MB/AMD/B450M-HDV/index.asp#Download

3. If possible, please install another front audio panel to verify; Maybe the problem is caused by the defective connector.

4. If possible, please install another audio device.


Thanks!

All the best,
ASRock TSD
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