(Solved)PGX Z390 BIOS Bug Issue

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   I received a confirmation on another new motherboard, exactly the same bug.

This is not physical damage of my board or bios corruption.

As you can see for more than six months and there is no firmware fix.

Tech support ASROCK just ignore me.

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kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 15 Apr 2020 at 4:06am
	I received a confirmation on another new motherboard, exactly the same bug. This is not physical damage of my board or bios corruption. As you can see for more than six months and there is no firmware fix. Tech support ASROCK just ignore me.

kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 15 Apr 2020 at 4:13am
	Yes, there is no official answer. The best thing to do is not to buy company products in the future, with such an approach to the client it is very sad.

kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 16 Apr 2020 at 5:16pm
	Asrock technical staff contacted me by mail and kindly provided an update that solved the problem. I also want to thank the Asrock employee on this forum, who helped me in every possible way in personal correspondence. The topic can be closed. The bug is fixed.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 16 Apr 2020 at 5:55pm
	Dear Kiberman545, Thanks for your quick response that allowed us to solve your question in this short period of time. Again, as mentioned in the previous email. If the technical support form hadn't been responded after 7 workdays, re-submitting it again for us. We will try to get back to every customer's question as best as we can. Enjoy! With thanks, ASRock TSD Edited by ASRock_TSD - 16 Apr 2020 at 5:56pm