Persistent bluetooth dropping out: B450M/AC AM4

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   Hi there, I've had my ASRock B450m/ac motherboard for about 3 months now and have always encountered a problem with Bluetooth. I currently have three devices paired to my Windows 10 desktop:
Logitech MX Master 3 mouse
Speaker
Headphones

The mouse and speaker are the devices that are always on and connected. Very randomly and without warning, my mouse stops responding. The only way I've found to reliably reinstate the connection is to open up bluetooth settings and toggle Bluetooth to "Off" and then back to "On". On this page, the mouse still shows as "connected" even though it is not responsive. Here are the additional troubleshooting tips I've tried:
Remove "Intel Wilreless Bluetooth" from Device Manager and reinstall with latest drivers
 Change Power Management settings so that the computer cannot turn off bluetooth devices to save power. I did this earlier but after a recent Windows/drivers update I no longer see the Power Management tab under any bluetooth device or controller in Device Manager.
Change Power Plan settings to "Maximum Performance"
Disable the 2.4ghz band on the wireless adapter, because I read somewhere that this helps as well. 

When I tried each of these steps the problem seemed to go away, but it still manages to resurface and varies in frequency (sometimes once in a few days, other times 5 times in 5 minutes). I am at my wit's end here with how to proceed. Any other suggestions?

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sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Topic: Persistent bluetooth dropping out: B450M/AC AM4 Posted: 24 Jun 2020 at 3:53am
	Hi there, I've had my ASRock B450m/ac motherboard for about 3 months now and have always encountered a problem with Bluetooth. I currently have three devices paired to my Windows 10 desktop: Logitech MX Master 3 mouse Speaker Headphones The mouse and speaker are the devices that are always on and connected. Very randomly and without warning, my mouse stops responding. The only way I've found to reliably reinstate the connection is to open up bluetooth settings and toggle Bluetooth to "Off" and then back to "On". On this page, the mouse still shows as "connected" even though it is not responsive. Here are the additional troubleshooting tips I've tried: Remove "Intel Wilreless Bluetooth" from Device Manager and reinstall with latest drivers Change Power Management settings so that the computer cannot turn off bluetooth devices to save power. I did this earlier but after a recent Windows/drivers update I no longer see the Power Management tab under any bluetooth device or controller in Device Manager. Change Power Plan settings to "Maximum Performance" Disable the 2.4ghz band on the wireless adapter, because I read somewhere that this helps as well. When I tried each of these steps the problem seemed to go away, but it still manages to resurface and varies in frequency (sometimes once in a few days, other times 5 times in 5 minutes). I am at my wit's end here with how to proceed. Any other suggestions?

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 5:25am
	Update: another way the mouse connection seems to resume is if I play any music. The mouse is back to working almost the same instant I hit play on a music source.

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 10:19am
	..are you grabbing latest drivers directly from Intel?
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 7:50pm
	usually this issue can be cleared up by............ download and install the LATEST amd chipset drivers direct from AMD and then use the intel driver support program as threedee suggested
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 10:52pm
	I did get the bluetooth drivers directly from Intel using their Driver & Support Assistant software. Have not tried updating the chipset drivers from AMD directly though, so will give that a go. Thanks.

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 12:57am
	i would advise the intel installer again AFTER the amd chipset my best guess (experianced/educated) is the communication between the cpu/chipset and the wifi/bt card is the weak point hence suggesting the chipset drivers first it has worked before with this issue /problem
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 1:36am
	Ok, I updated the chipset drivers, restarted the computer etc. Was smooth sailing for about an hour until the problem happened again.

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 3:35am
	Also tried disconnecting the bluetooth speaker and using a wired connection, but the problem persists. Halpp!

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 3:38am
	then i suggest uninstall the device in device manager and give windows the good old update spin and see if its got a whql driver for the bt card is this a combined bt/wifi card?
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 4:40am
	I tried this just now - windows update did not find any new drivers, but when I did 'scan for hardware changes' in device manager, it ended up installing an older version of the driver from april 2019 (the more recent one is oct 2019). So far it seems to be doing fine (but I never know for sure). To your question about whether it is combined, I think it is ... it's built in to the motherboard and is not a separate PCI(e) card but I think it is combined.