B550 Phantom Gaming 4 Faulty Network

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   Hey all, I recently bought the Phantom Gaming 4, and unfortunately ran into a networking problem. My Ethernet is able to connect to my LAN, and WAN, but consistently times out at a measured 90% packet loss (to my gateway, and Google's DNS at 8.8.8.8). I have taken a few steps in order to address it, but I've run out of ideas.

Firstly, I formatted my PC with Windows 10, and tested a few drivers.

Tested driver versions:
     10.45.928.2020 (Latest Realtek resource)
     10.39.212.2020 (Latest ASRock resource)
     10.25.119.2018

I confirmed that my network is stable on other devices, my previous PC being one of them. I have tried 10, 100, and 1000 mbps port speeds as well as various energy saving configurations. I have also tested three known working Ethernet cables.

Having gotten all of that out of the way, I've found that there appears to be no TX packet loss, and only RX. I was in Discord with a few friends when I switched over from my WiFi adapter to the problematic wired Ethernet where I've been told they were still able to hear me while I could not hear them. I plan to investigate TX, and RX loss further.

Has anyone else had this, or a similar problem with their Ethernet adapter? Any help would be appreciated, thanks.

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Kolapsicle Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Nov 2020 Status: Offline Points: 4	Post Options Post Reply Quote Kolapsicle Report Post Thanks(0) Quote Reply Topic: B550 Phantom Gaming 4 Faulty Network Posted: 20 Nov 2020 at 8:25am
	Hey all, I recently bought the Phantom Gaming 4, and unfortunately ran into a networking problem. My Ethernet is able to connect to my LAN, and WAN, but consistently times out at a measured 90% packet loss (to my gateway, and Google's DNS at 8.8.8.8). I have taken a few steps in order to address it, but I've run out of ideas. Firstly, I formatted my PC with Windows 10, and tested a few drivers. Tested driver versions: 10.45.928.2020 (Latest Realtek resource) 10.39.212.2020 (Latest ASRock resource) 10.25.119.2018 I confirmed that my network is stable on other devices, my previous PC being one of them. I have tried 10, 100, and 1000 mbps port speeds as well as various energy saving configurations. I have also tested three known working Ethernet cables. Having gotten all of that out of the way, I've found that there appears to be no TX packet loss, and only RX. I was in Discord with a few friends when I switched over from my WiFi adapter to the problematic wired Ethernet where I've been told they were still able to hear me while I could not hear them. I plan to investigate TX, and RX loss further. Has anyone else had this, or a similar problem with their Ethernet adapter? Any help would be appreciated, thanks.

pocketrocket Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Nov 2020 Status: Offline Points: 1	Post Options Post Reply Quote pocketrocket Report Post Thanks(0) Quote Reply Posted: 23 Nov 2020 at 8:46pm
	Hmm. Interesting. I would suggest installing the drivers if you haven't.

patof Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Nov 2020 Status: Offline Points: 32	Post Options Post Reply Quote patof Report Post Thanks(0) Quote Reply Posted: 24 Nov 2020 at 8:41am
	Hi, I'm not familiar with your board, but maybe you'd want to take a look at my post and see if it helps. Follow the link. [URL=http://forum.asrock.com/forum_posts.asp?TID=17315&title=fm2a88x-infinity-killer-ethernet-slow-lan-speed]http://forum.asrock.com/forum_posts.asp?TID=17315&title=fm2a88x-infinity-killer-ethernet-slow-lan-speed[/URL] Good luck!
	FM2A88X+ Infinity Killer BIOS P2.90 AMD A10-7850K CT500MX5 00SSD1 SATA Disk Device (SSD) HL-DT-ST DVD-RAM GSA-H55L IDE CdRom Device (with IDE to SATA adaptor) Windows 7 SP1 Ultimate

MadScientist Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 17 Aug 2020 Location: TN Status: Offline Points: 483	Post Options Post Reply Quote MadScientist Report Post Thanks(0) Quote Reply Posted: 26 Nov 2020 at 4:01am
	I have the same MB and I'm using Realtek's 10.45.928.2020, the latest that you have tried. Did you try these: https://www.howtogeek.com/265870/how-to-reset-your-entire-network-in-windows-10-and-start-from-scratch/#:~:text=On%20the%20Windows%20Settings%20screen,the%20%E2%80%9CNetwork%20reset%E2%80%9D%20link. https://helpdeskgeek.com/windows-10/how-to-reset-network-settings-in-windows-10/

Kolapsicle Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Nov 2020 Status: Offline Points: 4	Post Options Post Reply Quote Kolapsicle Report Post Thanks(0) Quote Reply Posted: 26 Nov 2020 at 4:54pm
	Thank you for your responses patof, and MadScientist, but unfortunately the problem still persists. I have done further troubleshooting and found that when plugged directly into my router everything works as expected, yet my other computer can still use my wall port without issues. It's very baffling. I believe the Cat5e being routed through my roof, or my modem itself are somehow incompatible.