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asrock 5500xt rgb not working
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cjudy5987 View Drop Down
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Joined: 13 Jan 2021
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cjudy5987 Quote  Post ReplyReply Direct Link To This Post Topic: asrock 5500xt rgb not working
    Posted: 13 Jan 2021 at 7:15am
my specs
asus p8z68 - lx
12 gb ddr3 ram
intel i5 3570k
asrock 5500 xt phantom gammg D 8gb

i cant get the program for the rgb to work at all it always says there's no card installed for the program anyone have any support on this?
chris
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Points: 8787 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jan 2021 at 10:15am
Dear Cjudy5987,

Thank you for choosing ASRock.
Regarding your case, which Polychrome RGB version you have installed.
Does the RGB LED on the graphics card light up?

Thank you!
Yours truly,
ASRock TSD
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cjudy5987 View Drop Down
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cjudy5987 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jan 2021 at 11:06am
ive tried every version of the polychrome and none work the card will only light up green and that all.
chris
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Points: 8787 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 2021 at 2:01pm
Dear Cjudy5987,

Thank you for your reply.
Have you installed any other RGB LED software?
Please help to uninstall other utility and only installed the Polychrome SYNC to try.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Thank you!
Yours truly,
ASRock TSD
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cjudy5987 View Drop Down
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cjudy5987 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2021 at 12:25pm
hi i dont have any other program for rgb and ive contacted asrock and there doing a rma replacement for the card.
chris
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