ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - New ASRock Z170 Pro4 - Randomly freezing
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

New ASRock Z170 Pro4 - Randomly freezing
 Post Reply Post Reply Page  <1 456
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
peroni View Drop Down
Newbie
Newbie


Joined: 27 Dec 2015
Status: Offline
Points: 65 		Post Options Post Options   Thanks (0) Thanks(0)   Quote peroni Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2016 at 5:53am
Advanced \ CPU Configuration
Z170 PRO4
i5 6600
2x8GB Corsair DDR3000
SSD 950 Pro (OS) 850 Evo (data)
GTX 960 4GB
2x LCD
Back to Top
joejccva71 View Drop Down
Newbie
Newbie


Joined: 11 Jan 2016
Location: Massachusetts
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote joejccva71 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2016 at 5:58am
Ok CSTATES is currently disabled now.   We'll see how it goes.
Back to Top
joejccva71 View Drop Down
Newbie
Newbie


Joined: 11 Jan 2016
Location: Massachusetts
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote joejccva71 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2016 at 8:04am
Originally posted by DownyTif DownyTif wrote:

Basically to connect only the needed stuff:

- CPU + cooler
- Graphic card
- Power + Reset button
- 1 RAM
- 1 HDD or SSD (with OS)
- Keyboard + Mouse

To eliminate short-circuit probability, he told me to install the mobo outside of the case (on the mobo box for example).

Before doing that, you should open a support ticket with ASROCK and let them tell you those steps though. 

Any freezes for you yet since you took those parts out of the case?
Back to Top
joejccva71 View Drop Down
Newbie
Newbie


Joined: 11 Jan 2016
Location: Massachusetts
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote joejccva71 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2016 at 10:18am
So just an update.  I haven't froze since the CSTATES change in the BIOS but last week I didn't freeze for an entire week.  I mean I "could" potentially just leave this as is, and if I freeze once a week I "could" be ok with that?  I guess?  But I already called Micro Center here in Cambridge, MA and I'm going to bring back everything on Saturday and replace it with not only new parts, but new brand names also.

I'm going to get a better motherboard (probably going with ASUS this time), ram, video card, and psu.  It's going to cost me an additional $326 ..(already did the math) but I think it's worth it.  

I want a STABLE rig.  That's not too much to ask for is it?  After all this headache that I've (and others) have been through.  I mean, ASRock support has been ok i guess?  Not bad, but not amazing either.   It's tough to get in contact with them via emails because they don't answer but once every 3-4 days which is very frustrating.

Just wanted to update you guys as you've been more help than support has, and for that I thank you.


Edited by joejccva71 - 21 Jan 2016 at 10:19am
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (1) Thanks(1)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2016 at 11:04am
Understandable. Here's wishing you the sincerest tidings with whatever you're getting next.
Back to Top
DownyTif View Drop Down
Newbie
Newbie


Joined: 14 Jan 2016
Status: Offline
Points: 16 		Post Options Post Options   Thanks (0) Thanks(0)   Quote DownyTif Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2016 at 12:02pm
Originally posted by joejccva71 joejccva71 wrote:

Originally posted by DownyTif DownyTif wrote:

Basically to connect only the needed stuff:

- CPU + cooler
- Graphic card
- Power + Reset button
- 1 RAM
- 1 HDD or SSD (with OS)
- Keyboard + Mouse

To eliminate short-circuit probability, he told me to install the mobo outside of the case (on the mobo box for example).

Before doing that, you should open a support ticket with ASROCK and let them tell you those steps though. 

Any freezes for you yet since you took those parts out of the case?

Yes, it froze today with only the basic. I'm really starting to think that the problem is Skylake, not the board. Too many people using different boards have this over the internet. All related to Skylake, with all the same symptoms.

Anyway, I'm speaking with Eric (support guy) everyday, so I'll see my options. I can RMA the board or wait to see what Intel has to say about it.
Back to Top
joejccva71 View Drop Down
Newbie
Newbie


Joined: 11 Jan 2016
Location: Massachusetts
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote joejccva71 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2016 at 12:30pm
Originally posted by DownyTif DownyTif wrote:

Originally posted by joejccva71 joejccva71 wrote:

Originally posted by DownyTif DownyTif wrote:

Basically to connect only the needed stuff:

- CPU + cooler
- Graphic card
- Power + Reset button
- 1 RAM
- 1 HDD or SSD (with OS)
- Keyboard + Mouse

To eliminate short-circuit probability, he told me to install the mobo outside of the case (on the mobo box for example).

Before doing that, you should open a support ticket with ASROCK and let them tell you those steps though. 

Any freezes for you yet since you took those parts out of the case?

Yes, it froze today with only the basic. I'm really starting to think that the problem is Skylake, not the board. Too many people using different boards have this over the internet. All related to Skylake, with all the same symptoms.

Anyway, I'm speaking with Eric (support guy) everyday, so I'll see my options. I can RMA the board or wait to see what Intel has to say about it.

Eric just gave me the usual, "RMA the board or return it where you got it".  

But not everyone is having issues with the Skylake processors and there are ALOT of people that have them.  I think it's more or less finding the right board that has the BIOS update that FIXES the Skylake problem from Intel.

It's one of the reasons why I'm going ASUS, tried and true.
Back to Top
DownyTif View Drop Down
Newbie
Newbie


Joined: 14 Jan 2016
Status: Offline
Points: 16 		Post Options Post Options   Thanks (0) Thanks(0)   Quote DownyTif Quote  Post ReplyReply Direct Link To This Post Posted: 22 Jan 2016 at 11:01pm
New BIOS available
:)
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 24653 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 22 Jan 2016 at 11:10pm
Yup, ASRock have been rolling out BIOS updates all day Thumbs Up 
Not all products are covered yet but they have been working fast so it won't be long Smile
Back to Top
DownyTif View Drop Down
Newbie
Newbie


Joined: 14 Jan 2016
Status: Offline
Points: 16 		Post Options Post Options   Thanks (0) Thanks(0)   Quote DownyTif Quote  Post ReplyReply Direct Link To This Post Posted: 03 Mar 2016 at 9:51am
For the record, since I unsloted my RAM and put it back, no freeze. After a while, I also updated the BIOS to the new version.

I haven't experienced a freeze in a long time now. My guess: my RAM must have been barely slotted correctly because my MB is smaller than the posts in the case. When I reinstalled my RAM, my MB was on a table, so I was able to really push it in while holding the back of the MB.

So far so good !
Back to Top
 Post Reply Post Reply Page  <1 456
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.250 seconds.