Problem with usb ports

Davide90 wrote: Hi, I have an annoying issue with my new fatal1ty x370 gaming k4 and usb keyboard (thermaltake meka g1). Every time I turn on pc the system not recognize the keyboard. I must unplug and plug the cable to be able to use it. Bios is updated (2.40), drivers are updated, i try to change ports and with a clean installation of w10 but nothing... what can i do ? Furthermore the bios not show the usb configuration like manual say. Someome have my same problem ? Maybe there are a specific driver for usb 3.0 that I can install ?

After installing Windows 10, did you run the AMD All in One driver installation package, the AMD all in 1 driver ver:16.50.2601 from your board's download page:

http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Gaming%20K4/index.asp#osW1064

Actually, Windows 10 will only install its built in Microsoft USB 3.0 driver for ALL of the USB ports. AMD and Intel do not provide a USB 3.0 driver for Windows 10.

Does another keyboard besides your Thermaltake keyboard not work unless you connect and disconnect it?

Do you have the Thermaltake keyboard connected to the Fatal1ty mouse port on your board? Or do you have the keyboard connected to one of the USB 3.1 ports? You said you tried different USB 3.0 port, right?

I have a different ASRock X370 board, but I do not have a problem with the keyboard not working when I start the PC, and I have used two or three different keyboards.

Does your Thermaltake keyboard have its own driver? If it does, are you using the Windows 10 version of its driver?

I've also been having strange USB problems with this board. Everything worked fine at first, but now I seem to have lost the front USB ports entirely - they're not working, even though they're connected to the motherboard correctly. When copying files from an external HDD, the back ports also lose the disks every now and then.

I have USB port issues also on Fatality X370 gaming X it keeps disconnecting but i dont know if my Logitech G102 Mouse and my External Hard Disk is the prob or my motherboard.

Anyway i change my mouse to wirelss now and update to 4.90 BIOS problem solve. I noticed also after updating to 4.90 the windows install all my connected USB port device. Maybe you could try update to latest Bios.

I have problems with USB detection on my ASROCK B450M Steel Legends sometimes too.
I cant to use the software Redragon Mitra Keyboard... "compatible device is not detected".
I cant to use the Nintendo Switch Pro Controller too...

I dont know what to do anymore. I am disappointed with this motherboard.

Davide90 wrote: [URL=][/URL]Hi, I have an annoying issue with my new fatal1ty x370 gaming k4 and usb keyboard (thermaltake meka g1). Every time I turn on pc the system not recognize the keyboard. I must unplug and plug the cable to be able to use it. Bios is updated (2.40), drivers are updated, i try to change ports and with a clean installation of w10 but nothing... what can i do ? Furthermore the bios not show the usb configuration like manual say. Someome have my same problem ? Maybe there are a specific driver for usb 3.0 that I can install ?

I have the same issue with Asrock B250 gaming K4 + ikbc cd108 keyboard

Any updates on this?


If this problem is not solved, I will probably have to sell the motherboard and change to another brand.

Need ASrock Support to confirm this problem.