ASRock Thunderbolt issue

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I have a ASRock Z370 Pro4-IB Motherboard and was told the ASRock Thunderbolt 3 AIC would work with it. However, I tried installing it and cannot get it to work. I turned on Thunderbolt in the Bios, turned off Thundbolt Security and installed the latest Thunderbolt Driver found here. This is my setup: https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC

Can anyone help me out? My computer is recognizing the new Thunderbolt ports.

LInks: 
Computer: https://www.bestbuy.com/site/ibuypower-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1080-1tb-hard-drive-240gb-solid-state-drive-gray-black/6180826.p?skuId=6180826&cmp=RMX&extStoreId=470&ref=212&loc=1&gclid=EAIaIQobChMIw96nrsCf3AIVAsJkCh01BQP4EAQYASABEgLx0fD_BwE&gclsrc=aw.ds

Thunderbolt AIC: https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC

Edited by floridianfisher - 15 Jul 2018 at 11:54am

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floridianfisher Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Jul 2018 Location: Seattle Status: Offline Points: 4	Post Options Post Reply Quote floridianfisher Report Post Thanks(0) Quote Reply Topic: ASRock Thunderbolt issue Posted: 15 Jul 2018 at 11:52am
	I have a ASRock Z370 Pro4-IB Motherboard and was told the ASRock Thunderbolt 3 AIC would work with it. However, I tried installing it and cannot get it to work. I turned on Thunderbolt in the Bios, turned off Thundbolt Security and installed the latest Thunderbolt Driver found here. This is my setup: https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC Can anyone help me out? My computer is recognizing the new Thunderbolt ports. LInks: Computer: https://www.bestbuy.com/site/ibuypower-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1080-1tb-hard-drive-240gb-solid-state-drive-gray-black/6180826.p?skuId=6180826&cmp=RMX&extStoreId=470&ref=212&loc=1&gclid=EAIaIQobChMIw96nrsCf3AIVAsJkCh01BQP4EAQYASABEgLx0fD_BwE&gclsrc=aw.ds Thunderbolt AIC: https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC Edited by floridianfisher - 15 Jul 2018 at 11:54am

badbri Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 20 Feb 2018 Location: USA Status: Offline Points: 415	Post Options Post Reply Quote badbri Report Post Thanks(1) Quote Reply Posted: 15 Jul 2018 at 12:58pm
	Did you connect the Thunderbolt cable to the AIC connector as listed on page 24 of the manual ? When you boot into BIOS do you see an Asrock logo or an IbuyPower logo ? If you see IbuyPower then the motherboard is OEM and you have to get tech support through them, if you see Asrock logo then you came to the right place and we will try to help you. Note: Asrock OEM boards are only supported by the OEM company.
	https://www.passmark.com/baselines/V9/display.php?id=99573335296

floridianfisher Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Jul 2018 Location: Seattle Status: Offline Points: 4	Post Options Post Reply Quote floridianfisher Report Post Thanks(0) Quote Reply Posted: 16 Jul 2018 at 1:46am
	Yes, I did connect the AIC connector I get the iBuyPower logo on boot. Unfortunately they don't seem to have a technical forum. But their support page claims "award winning support". https://www.ibuypower.com/Support

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8847	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 17 Jul 2018 at 11:36am
	Dear Floridianfisher, Please make sure to connect the Thunderbolt 3 AIC at second PCIe x16 slot (PCIE4). Could you provide the screenshot for us to clarify? And what kind of thunderbolt device are you using? Thank you! Yours truly, ASRock TSD

alkiv Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Jul 2018 Status: Offline Points: 1	Post Options Post Reply Quote alkiv Report Post Thanks(0) Quote Reply Posted: 19 Jul 2018 at 4:43pm
	I have exactly same problem with Z370, Gaming K6. After I have purchased asrock thunderbolt 3 card, everything worked ok with bios 1.6. But after 1.8 bios update, and at the current time (version 3) - my external e-gpu not working anymore. Nothing in hardware configuration was changed, thunderbolt 3 activated in bios - but it - still NOT WORK.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8847	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 20 Jul 2018 at 2:02pm
	Dear Alkiv, Thank you for choosing ASRock. Regarding your case, we have tested at our lab, with the latest BIOS 3.10. Thunderbolt 3 EGPU can work properly. This is our system configuration: CPU: i7-8700 PCIE: ASRock Thunderbolt 3 AIC (at PCIE6 slot) BIOS: P3.10 Thunderbolt 3 Device: AKiTiO Node External GPU with GTX 1060 Please try to disable the Thunderbolt at BIOS and enable it again. Thank you! Yours truly, ASRock TSD Edited by ASRock_TSD - 20 Jul 2018 at 2:02pm

choyci Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2019 Status: Offline Points: 1	Post Options Post Reply Quote choyci Report Post Thanks(0) Quote Reply Posted: 05 Apr 2019 at 7:11am
	I have the same problem on my Z370 Extreme4 using a Gigabyte Titan Ridge. im frustrated ive tried everything.

Bluebeat7 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 May 2020 Location: Australia Status: Offline Points: 1	Post Options Post Reply Quote Bluebeat7 Report Post Thanks(0) Quote Reply Posted: 11 May 2020 at 2:06pm
	Did you ever get this to work?

Technofeeliak Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jul 2021 Location: Quebec Status: Offline Points: 15	Post Options Post Reply Quote Technofeeliak Report Post Thanks(0) Quote Reply Posted: 05 Jul 2021 at 9:28pm
	So I bought the AsRock Thunderbolt 3 AIC R2.0 card adaptor. I connected to my AsRock X570 Taichi motherboard in a pci slot as well as the AIC port, and the display port on the graphics card. I've updated the BIOS. I've downloaded and installed the latest drivers from AsRock's website. Updated Windows 10. Changed the settings in the BIOS to: Thunderbolt Support = Enabled Security Level = No Security and still nothing. Please help. :)

vmckay Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Nov 2022 Status: Offline Points: 30	Post Options Post Reply Quote vmckay Report Post Thanks(0) Quote Reply Posted: 25 Nov 2022 at 9:48am
	I have an ASRockZ390 Phantom Gaming 9 motherboard to which I've had an ASRock Thunderbolt 3 AIC R2.0 installed so that I can use a LaCie 6big Thunderbolt 3 drive with my PC. The PC will recognize the LaCie drive using a USB3 connection, but not using Thunderbolt. The Device Manager doesn't show the Thunderbolt card at all. I have updated Windows 10, the BIOS and the Thunderbolt driver from this site https://www.intel.com/content/www/us/en/download/736380/intel-thunderbolt-3-and-4-dch-driver-for-windows-10-and-window-11-for-intel-nuc-12-compute-element-elm12hb-x.html. The TB-TB, DP-DP and external miniDP-DP cables are all connected, one to the motherboard and one to the graphics card (EVGA GeForce RTX 2070 SUPER Black Gaming). The Thunderbolt is turned on in the BIOS and I have attempted to approve the device in the Thunderbolt Control Centre. However, no device appears in order for me to approve its use. If I understand the ASRock website correctly, the internal miniDP-DP cable is optional for cable management. Is this right or is it required? Is the ASRock Thunderbolt card compatible with non-ASRock graphics cards? Can anyone help me figure out why the Thunderbolt card isn't being recognized as a device on the computer and get this up and running? I've one computer builder and one IT specialist take a look at this and they haven't been able to get it up and running. Thanks so much.