X570 Phantom Gaming-ITX BIOS keeps resetting

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gizmic

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Posted: 24 Jan 2020 at 1:44pm

cold boot reset default is a 1.0.0.4 thing

Trasanna

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Posted: 24 Jan 2020 at 6:15am

Hi from Italy!!
Same issue on x570 pro4, r5 3600, 2x8gb ballistix sport 3200, rtx2070s
the issue started when i flashed the bios from 1.70 to 2.20 in early january. Since october to january all worked fine. I replaced the battery and nothing channged. Boot screen shown twice and then all reset. Ram drop from 3200 to 2400 and all fans reset. But i noticed one thing: when the pc worked fine during the boot the red light of post status checker turn on/off in couple: first cpu & ram, after vga & storage. Now(with issue) before the second boot screen the cpu's PSC turn on a second time alone, and then turn off. This is another strange behaviour.
Someone has try to let the ram at the reset setting? I hope asrock fix it, 15 years with asrock never had a problem.
Cheers from italy!!!

Djorkaeff

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Posted: 21 Jan 2020 at 5:59pm

This happens on my pc too:
- X570 Taichi P2.70
- Ryzen 3900X
- Crucial Ballistix CL16
I have to carefully watch if my mobo boots correctly to avoid starting without raid.

Kiu

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Posted: 20 Jan 2020 at 6:18pm

Same problem on the ASRock X570 Creator AM4
- Bios 2.0
- Supported HyperX-Memory
- 3800x
Battery replaced, tested other firmware, didn't help. Seems like "even ASrock should build something good for 500EUR" was not true...
Any ideas? Otherwise the board is going back and will be replaced by something worth the money...

lajchi

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Posted: 18 Jan 2020 at 11:08pm

I replaced the 3200g with the 3950x, and issue is still there.
It is quite safe to say that this is a board issue, as I tried with 2 different CPU's and 2 different sets of memory (even single modules, and same behavior continues...

Xaltar

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Posted: 08 Jan 2020 at 5:38pm

Good luck, let us know if it makes a difference

lajchi

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Posted: 08 Jan 2020 at 2:46pm

I have tried changing the memory, from the GSkill Trident Z NEO 3600 C16 32gb set to 2x4gb of Crucial generic 2133 set, and the issue was still there.
Currently I have the 3200g CPU installed, but have the 3950x on order, so will install it when it arrives, and see if that helps.

Xaltar

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Posted: 08 Jan 2020 at 12:19am

This issue is experienced on all manufacturer's boards from what I can tell.
I have seen similar posts on just about all of their forums and other tech forums.
By the symptoms I would guess the issue has to do with RAM not training properly
on cold boot causing the BIOS to reset to defaults/safe settings. Given it isn't
specific to any one board model/brand or BIOS version I don't think it's a board issue.

Likely culprits are:
The CPU - Bad/buggy IMC (memory controller).
The RAM - Not properly supported.
AGESA - An as yet unaddressed issue.

I will keep my eyes and ears open for any solutions. Please keep us (the forums)
updated with your findings guys.

Edited by Xaltar - 08 Jan 2020 at 12:22am

lajchi

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Posted: 07 Jan 2020 at 3:34am

Same problem as the 2 posts above mine.
Tried all bios revisions available on the support site, no help.

matthew

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Posted: 07 Jan 2020 at 1:33am

I echo hbuller's report.

BIOS versions 1.8 through 2.0 all behave the same.

The boot screen is shown twice. It takes a very long time to boot. All boot settings are reset on full shutdown.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 24 Jan 2020 at 1:44pm
	cold boot reset default is a 1.0.0.4 thing


Trasanna Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jan 2020 Status: Offline Points: 18	Post Options Post Reply Quote Trasanna Report Post Thanks(0) Quote Reply Posted: 24 Jan 2020 at 6:15am
	Hi from Italy!! Same issue on x570 pro4, r5 3600, 2x8gb ballistix sport 3200, rtx2070s the issue started when i flashed the bios from 1.70 to 2.20 in early january. Since october to january all worked fine. I replaced the battery and nothing channged. Boot screen shown twice and then all reset. Ram drop from 3200 to 2400 and all fans reset. But i noticed one thing: when the pc worked fine during the boot the red light of post status checker turn on/off in couple: first cpu & ram, after vga & storage. Now(with issue) before the second boot screen the cpu's PSC turn on a second time alone, and then turn off. This is another strange behaviour. Someone has try to let the ram at the reset setting? I hope asrock fix it, 15 years with asrock never had a problem. Cheers from italy!!!

Djorkaeff Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Dec 2019 Status: Offline Points: 55	Post Options Post Reply Quote Djorkaeff Report Post Thanks(0) Quote Reply Posted: 21 Jan 2020 at 5:59pm
	This happens on my pc too: - X570 Taichi P2.70 - Ryzen 3900X - Crucial Ballistix CL16 I have to carefully watch if my mobo boots correctly to avoid starting without raid.

Kiu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Jan 2020 Status: Offline Points: 3	Post Options Post Reply Quote Kiu Report Post Thanks(0) Quote Reply Posted: 20 Jan 2020 at 6:18pm
	Same problem on the ASRock X570 Creator AM4 - Bios 2.0 - Supported HyperX-Memory - 3800x Battery replaced, tested other firmware, didn't help. Seems like "even ASrock should build something good for 500EUR" was not true... Any ideas? Otherwise the board is going back and will be replaced by something worth the money...

lajchi Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jan 2020 Status: Offline Points: 12	Post Options Post Reply Quote lajchi Report Post Thanks(1) Quote Reply Posted: 18 Jan 2020 at 11:08pm
	I replaced the 3200g with the 3950x, and issue is still there. It is quite safe to say that this is a board issue, as I tried with 2 different CPU's and 2 different sets of memory (even single modules, and same behavior continues...

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 29128	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 08 Jan 2020 at 5:38pm
	Good luck, let us know if it makes a difference


lajchi Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jan 2020 Status: Offline Points: 12	Post Options Post Reply Quote lajchi Report Post Thanks(0) Quote Reply Posted: 08 Jan 2020 at 2:46pm
	I have tried changing the memory, from the GSkill Trident Z NEO 3600 C16 32gb set to 2x4gb of Crucial generic 2133 set, and the issue was still there. Currently I have the 3200g CPU installed, but have the 3950x on order, so will install it when it arrives, and see if that helps.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 29128	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 08 Jan 2020 at 12:19am
	This issue is experienced on all manufacturer's boards from what I can tell. I have seen similar posts on just about all of their forums and other tech forums. By the symptoms I would guess the issue has to do with RAM not training properly on cold boot causing the BIOS to reset to defaults/safe settings. Given it isn't specific to any one board model/brand or BIOS version I don't think it's a board issue. Likely culprits are: The CPU - Bad/buggy IMC (memory controller). The RAM - Not properly supported. AGESA - An as yet unaddressed issue. I will keep my eyes and ears open for any solutions. Please keep us (the forums) updated with your findings guys. Edited by Xaltar - 08 Jan 2020 at 12:22am


lajchi Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jan 2020 Status: Offline Points: 12	Post Options Post Reply Quote lajchi Report Post Thanks(0) Quote Reply Posted: 07 Jan 2020 at 3:34am
	Same problem as the 2 posts above mine. Tried all bios revisions available on the support site, no help.

matthew Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jan 2020 Status: Offline Points: 3	Post Options Post Reply Quote matthew Report Post Thanks(0) Quote Reply Posted: 07 Jan 2020 at 1:33am
	I echo hbuller's report. BIOS versions 1.8 through 2.0 all behave the same. The boot screen is shown twice. It takes a very long time to boot. All boot settings are reset on full shutdown.