ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - ASRock AB350M Pro4 - Freezing
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

ASRock AB350M Pro4 - Freezing
 Post Reply Post Reply Page  <1 1415161718 34>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 24653 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 2:31am
Moba and axemole, you both have valid points. It's all good. When users come here, many of them are furious, who isn't when things you buy don't work?

The point of the forums is for us to help each other out, share our experiences and work together toward solutions. There is no need for anything to get personal. We are all here for the same reasons, either we need help or we are trying to provide it. Allowing a frustrated user a bit of a rant is also something we all need to put up with, its the nature of the forums after all. 

Moba has a very good point about these issues, there are many, many users out there that do not have these issues and are using this board. The forums represent those who have had issues, a lot of users find there way here when they have issues. Tech Support reads a lot of posts here these days too, no doubt many of you have noticed the posts from ASRock_TSD. 

axemole also has a good point. Every manufacturer has duds. Be it a poorly designed product (I don't think that is the case here) or something as stupid as a shipment that got rained on in a parking lot somewhere. Bad boards happen.

Why is irrelevant, there is an issue and we are all working to resolve it, be it with a fix or a replacement. Every insight shared is information we can use. Even when it is wrong, the person posting it is trying to help and it will be caught by someone with so many people posting in this thread. 

Thank you all for sticking around here and trying to work through this. Lets try and keep the environment friendly, after all, you have common ground.   
Back to Top
oversite View Drop Down
Newbie
Newbie


Joined: 11 Mar 2018
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oversite Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 4:57am
Originally posted by axemole axemole wrote:

Originally posted by alex88 alex88 wrote:

Originally posted by axemole axemole wrote:

Originally posted by alex88 alex88 wrote:

Hi guys sorry for bad english!
My setup is Ryzen 1400
                  G.SKILL 2 x 4 Trintenz 3200
                  1060 3 gb Gibabyte
                  asrock b350m pro 4
                  be quiet 500 watt 80 plus bronze

I have make this pc (was upgrade)  to play PUBG .. For a 40 days everything was good after a last week..I  play pubg and after death or win i wanna EXIT to lobby and my pc crash ..Must make a hard reset bcs anything is crashed exp. ctrl-alt-del or windows key dont worked! Think the game has a problems and i try to find a solution but i didnt find anything ! Memtest was good with 0 errors , gpu stress was good but stress cpu stress with prime 95 after a 40 minutes pc was crashed! I talk to discord with my friend to say wat is my problem and one more time crashed ! 

I have make everything : clear format , memtest , cpu test , gpu test !

But  i have unistall drivers from nvdia and install this drivers 390.77.. After this i have take only one time crashed in pubg and funs works 85% for low temperatures! If one more it happens again i buy new motherboard and not asrock... Thnx 

Awesome English!!!

However... THERE MAY BE A SOLUTION!!!
https://www.youtube.com/watch?v=Xy53NpcRiz4
this guy seems to think that the problem is with the BIOS settings of the CPU
He made this video and he believes it is the solution, I cannot test it YET, because I have already bought the ASUS TUF B350M-PLUS GAMING and, with the 1800X is working solid, beautiful, stable OUT OF THE BOX with the SAME components.

So CAN someone PLEASE try this and let me know if THIS WORKS before ASROCK issues me an RMA... I am in the waiting list for an RMA, but if the problem is a BIOS setting, I'd do it myself and spare me the shipping and handling cost (added to all the time I have wasted).

Hope this helps!

after 2 hard crash i try this in video but still happening this problem...i will buy new motherboard

NOTICE that the BIOS he uses is v3.30

If anyone tries the solution offered in this video and works, please let me know asap.

Peace


The fix in the video didn't help me, but I am not using windows but linux. Debian 9 in this case. Am not sure it does help in any way but i do need to disable c6 within linux (using zenstates from github). It does not seem enough to disable c6 in bios, but within linux itself. However, this does not work on my asrock board where it freeze anyway no matter what i do, but it's needed on my gigabyte and asus boards. As Moba says, other brands also has their fair share of ryzen headaches. It could well be that there are a chain of needed settings or drivers to make it stable, but it can certainly not hurt to disable c6 and then keep hunting for next step. I just wanted to point out that it seems not only bios settings was needed in this case but also to double check within the os that the change being done to bios actually made the supposed change for the running os.


Edited by oversite - 28 Mar 2018 at 5:00am
Back to Top
Asingo View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jul 2017
Status: Offline
Points: 111 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Asingo Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 7:10am
Is B350 pro 4 ATX version affected with this problem? I am planning to buy one tomorrow...
Back to Top
Moba View Drop Down
Newbie
Newbie


Joined: 20 Mar 2018
Status: Offline
Points: 41 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Moba Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 7:26am
Originally posted by oversite oversite wrote:



The fix in the video didn't help me, but I am not using windows but linux. Debian 9 in this case. Am not sure it does help in any way but i do need to disable c6 within linux (using zenstates from github). It does not seem enough to disable c6 in bios, but within linux itself. However, this does not work on my asrock board where it freeze anyway no matter what i do, but it's needed on my gigabyte and asus boards. As Moba says, other brands also has their fair share of ryzen headaches. It could well be that there are a chain of needed settings or drivers to make it stable, but it can certainly not hurt to disable c6 and then keep hunting for next step. I just wanted to point out that it seems not only bios settings was needed in this case but also to double check within the os that the change being done to bios actually made the supposed change for the running os.


That's helpful info, thanks. What are you doing in Debian when you experience the freezes? Are you also using NVIDIA cards in those systems like chaconeger? If so, did you install  the proprietary updated drivers?
Back to Top
Moba View Drop Down
Newbie
Newbie


Joined: 20 Mar 2018
Status: Offline
Points: 41 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Moba Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 7:56am
Originally posted by Asingo Asingo wrote:

Is B350 pro 4 ATX version affected with this problem? I am planning to buy one tomorrow...


Average user reviews on the Pro 4 ATX are better than with the M version, and there's indications that the new boards are shipping and working with BIOS 4.60. It would be helpful to know is this was accompanied with a hardware revision as well. Also note that I had the same issue on a X370 board, so it's not just a B350 issue and you could buy the exact same kit I did and end up with a real dud.

Maybe someone who has that board can share their experience. Following the QVL list would also minimize the risk of issues...

Btw, 2700x Ryzen benchmarks have been published and B450 boards should launch soon. It's a bit too early to know all the details, but AMD must have updated their design guidelines for their motherboards to improve the performance and stability of the new processors.


Edited by Moba - 28 Mar 2018 at 6:17pm
Back to Top
Moba View Drop Down
Newbie
Newbie


Joined: 20 Mar 2018
Status: Offline
Points: 41 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Moba Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 8:02am
Originally posted by chaconeger chaconeger wrote:

hice oc ligero
si hay congelamiento pero no muy seguido, estoy esperando a asrock que saque una actualización a ver si se compone.


Hola!

Did you reinstall Windows or are you only using Ubuntu?

NVIDIA drivers?

Are you still using BIOS 4.xx?

My Spanish is terrible, but if you find a solution with ASRock support, please post it here to help others Wink


Edited by Moba - 28 Mar 2018 at 8:05am
Back to Top
oversite View Drop Down
Newbie
Newbie


Joined: 11 Mar 2018
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oversite Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 9:06am
Originally posted by Moba Moba wrote:

Originally posted by oversite oversite wrote:



The fix in the video didn't help me, but I am not using windows but linux. Debian 9 in this case. Am not sure it does help in any way but i do need to disable c6 within linux (using zenstates from github). It does not seem enough to disable c6 in bios, but within linux itself. However, this does not work on my asrock board where it freeze anyway no matter what i do, but it's needed on my gigabyte and asus boards. As Moba says, other brands also has their fair share of ryzen headaches. It could well be that there are a chain of needed settings or drivers to make it stable, but it can certainly not hurt to disable c6 and then keep hunting for next step. I just wanted to point out that it seems not only bios settings was needed in this case but also to double check within the os that the change being done to bios actually made the supposed change for the running os.


That's helpful info, thanks. What are you doing in Debian when you experience the freezes? Are you also using NVIDIA cards in those systems like chaconeger? If so, did you install  the proprietary updated drivers?


the freeze can happen at any time as far as i can understand, often at night when the system is quite idle, but once while flashing bios from usb. It varies from 10 minutes to 3 days. I have when changing bios usually a gt730 nvidia, but i have no GPUs plugged in normally, they are headless linux cluster. I did not change the driver, but i have suspected it could help but i didn't go that route since i don't have a gui at all. As i don't have the gui I also don't have any X11/xorg stuff where these drivers go. The nouveau kernel module is a suspect. Since I went to use asus and gigabyte where the freeze don't happen using the same installation, i didn't follow-up if changing the nvidia driver would make a difference. I could try since i kept one asrock board for troubleshooting.

Edited by oversite - 28 Mar 2018 at 9:11am
Back to Top
chaconeger View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Mar 2018
Status: Offline
Points: 11 		Post Options Post Options   Thanks (0) Thanks(0)   Quote chaconeger Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 1:09pm
Actualmente estoy usando windows 10, lo mas actual.
estoy usando el AB350M Pro4 (BIOS 4.50) ROM
ram ddr4 de 2400 (3 x 4)
OC ligero
Lo mas raro es que jugando no se me congela.
los congelamientos pasan cuando cierro un juego, al abrir o cerrar un video de youtube
EMANUEL CHACON
Back to Top
frantic73 View Drop Down
Newbie
Newbie


Joined: 28 Mar 2018
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote frantic73 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 5:39pm
ASROCK = ASSUCK
 
I had exactly the same problems with my ex ASRock AB350M Pro4 like many users on this forum.
Freezing since day 1 of my build. Very sporadic. Random crashing, sometimes during gaming, sometimes under light load, browsing internet, etc).
After spending days in troubleshooting trying everything (and more) mentioned on this forum, finally replaced ASROCK with ASUS PRIME 350M-PLUS and everything now works fine. No more problems and no more freezing. Every other components remained same.
 
This is my first encounter with ASSUCK and for sure I will never buy any ASSUCK product in the future.
 
Kr
Back to Top
jj747 View Drop Down
Newbie
Newbie
Avatar

Joined: 18 Feb 2018
Status: Offline
Points: 17 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jj747 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2018 at 10:26pm
Originally posted by vyseark vyseark wrote:

Congratulations! Clap
How much time without freezes?



it's 7 days since the pc is always on, I played with gta v, frontline, and used to watch movies; no block SmileSmile
Back to Top
 Post Reply Post Reply Page  <1 1415161718 34>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.188 seconds.