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B450 keyboard issue |
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Gibo 
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Joined: 27 Nov 2018 Status: Offline Points: 10 |
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 Topic: B450 keyboard issuePosted: 27 Nov 2018 at 4:24am |
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Upon entering the bios, my keyboard and mouse stop working.
They are connected via usb (tried every port) and also tried other keyboards to no avail. What is the suggested route to fix this? |
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basedmeezus
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Joined: 13 Oct 2018 Status: Offline Points: 68 |
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Posted: 27 Nov 2018 at 5:16am |
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what version of bios? which b450 motherboard? have you tried clearing cmos?
Have you tried any fixes your self? Did it work in the past? if so what changed between then and now that its not? |
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Gibo
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Posted: 27 Nov 2018 at 6:14am |
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How do I find the bios version?
It?™s a b450 itx fatality. The keyboard and mouse has never worked (this is a new install). How do you clear the cmos? I haven?™t tried anything to fix, as I have no idea what to do, generally I expect a keyboard to work. |
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basedmeezus
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Posted: 27 Nov 2018 at 6:55am |
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after a quick google search, it comes with bios 1.10. Have any other keyboards you can test out? cmos can be cleared by unplugging power cable and then removing the battery located on motherboard. there's a different way of clearing it as well by shorting the jumper. Should be in the user manual. What else you can try is try flashing a new bios version as well: https://www.asrock.com/MB/AMD/Fatal1ty%20B450%20Gaming-ITXac/index.asp#BIOS
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Gibo
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Posted: 27 Nov 2018 at 3:44pm |
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Hang on, how can I possibly flash it without the keyboard working?
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Rezlin
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Posted: 27 Nov 2018 at 4:00pm |
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Having same issue.
Fatlity B450 itx/ac with Ryzen 3 2200G 16GB G.Skil DDR4-2400 and Samsung EVO 860 500GB. Have tried both USB and PS2 keyboards. Every USB port available, multiple resets. Updated BIOS to 1.30 also have cleared CMOS as well. Still no response from both keyboard or mouse once UEFI BIOS screen pops up. Everything works fine in Win 10 64-Bit Home. Have submitted problem to Asrock tech support and am awaiting a response. Will update if I find a fix. Also it is possible to update BIOS from within windows, just download correct installer from support page. |
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Rezlin
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Posted: 27 Nov 2018 at 4:24pm |
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Rolled back to 1.2 and then to 1.1 bios and no luck with either. Will update when tech support responds.
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Gibo
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Posted: 27 Nov 2018 at 8:48pm |
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I have nearly exactly the same set up.
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Gibo
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Posted: 28 Nov 2018 at 4:09am |
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Have also tried a ps2 keyboard and nothing.
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Gibo
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Posted: 28 Nov 2018 at 4:10am |
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Uefi p1.20
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