RGB Utility issues and workaround

The new 1809 (RS5) Windows 10 release is causing some issues with the RGB utility, on the previous 1803 (RS4) it seems to work fine.

Note, this only applies to boards with Addressable RGB, so:
B450; X470; Z370 and Z390


Solution:

The cause is the new Windows 10 release, and the use of the Windows powershell to execute some commands.

When the utility is installed it extracts a number of files to the C: drive

Her is how to solve it

1.       Download the latest 1.0.26 utility: http://asrock.pc.cdn.bitgravity.com/Utility/RGB/PolychromeRGB(v1.0.26).zip

2.       Uninstall the RGB Led utility and reboot

3.       Install the 1.0.26 utility and reboot

4.       Start the utility, it will detect the RGB hardware, (it should also install the firmware update, and that is what goes wrong in the latest Windows version, it doesn't update!)

5.       Now we have to manually update the firmware via the command prompt

6.       Open the Command Prompt (Windows key+r and type in cmd and click okay)

7.       Type (or copy/paste);

cd C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin

then press enter

8.       Type DIR, and check for 2 files wicpflashadsb.exe and nu51_2.07 (this is the latest firmware)

9.      Type; wICPFLASHADSB.exe /File=FilenameHere example:

wICPFLASHADSB.exe /File=nu51_2.07

or

wICPFLASHadsbv2.exe /File=nu51_2.07

on newer versions
10.   Press Enter, the firmware for the LED controller will be reflashed

11.   Done


This is a known issue and a proper fix is in development. For now, you can either hold off on installing/updating the RGB utility and wait for a fix or you can use this workaround to get things working correctly.

This info was provided by my contact at ASRock who requested I share it here for you all.

Edited by Xaltar - 09 Sep 2019 at 6:05am

   wICPFLASH v1.0.18 - ASRock Incorporation, all rights reserved
----------------------------------------------------------------------
Project Name = Z390 Phantom Gaming 4-IB
BIOS Version = L0.01
Reading file: nu51_1.10...0...ok.
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Erasing:     EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
Programming: PPPPPPPPPPPPPPPPPPPPPP
Verifying:   Verify error: address=0x00000000, value: 0x000000FF != 0x00000002


When I reflash I get this error message what does this mean? Is there any way I can figure out what the error message is referring to?

Running command prompt as Administrator prevents issues, in cases where the user is not using the operating system with administrative privileges the tool will not have permission to do what it needs to.

To run as administrator:

Effected boards are listed in my original post. This issue doesn't apply to your intel 200 series board

Edited by Xaltar - 19 Dec 2018 at 7:07pm

...and its gone.

My original glitching and failing of one of my DDR sticks was cured by simply reflashing the motherboard BIOS.