PG27QF Monitor Issue

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   Not sure this is the right place, but my problem is with a Phantom Gaming AsRock monitor. PG27QF. Monitor looks great and works fine, EXCEPT for it never
coming out of sleep.

Window 11, Nvidia RTX 3060, NV driver 572.70, via Display Port
Two monitors in use. Other one is ASUS 32" monitor VA32AQ. But it does not matter
whether other monitor is attached or not. VA32AQ always wakes without issue.

When waking from Sleep, PG27F does not wake up. Light continues as orange. I have to power cycle it with the monitor power button to get it to work. Then it works fine as long as I never sleep the machine manually and as long as it never sleeps itself. I have set sleep to never to avoid this, but I sleep machine every night, so this is annoying.

Is there a firmware update or other fix that will allow the PG27F to wake up?

Thanks.

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WindyGamer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Yesterday Location: Oregon, USA Status: Offline Points: 35	Post Options Post Reply Quote WindyGamer Report Post Thanks(0) Quote Reply Topic: PG27QF Monitor Issue Posted: Yesterday at 12:31am
	Not sure this is the right place, but my problem is with a Phantom Gaming AsRock monitor. PG27QF. Monitor looks great and works fine, EXCEPT for it never coming out of sleep. Window 11, Nvidia RTX 3060, NV driver 572.70, via Display Port Two monitors in use. Other one is ASUS 32" monitor VA32AQ. But it does not matter whether other monitor is attached or not. VA32AQ always wakes without issue. When waking from Sleep, PG27F does not wake up. Light continues as orange. I have to power cycle it with the monitor power button to get it to work. Then it works fine as long as I never sleep the machine manually and as long as it never sleeps itself. I have set sleep to never to avoid this, but I sleep machine every night, so this is annoying. Is there a firmware update or other fix that will allow the PG27F to wake up? Thanks.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25813	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: Yesterday at 4:18am
	Open a support ticket with ASRock: https://tw.asrock.com/events/tsd.asp I will talk to ASRock about adding a monitor section to the forums. Good luck.


WindyGamer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Yesterday Location: Oregon, USA Status: Offline Points: 35	Post Options Post Reply Quote WindyGamer Report Post Thanks(0) Quote Reply Posted: 22 hours 34 minutes ago at 5:41am
	I spent 10 min filling out a request and they threw it all away and made me start again. FORGET IT