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cannot connect to the Internet

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Checknix View Drop Down
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Joined: 11 Nov 2017
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Checknix Quote  Post ReplyReply Direct Link To This Post Topic: cannot connect to the Internet
    Posted: 09 Apr 2019 at 10:51am
Today I connect Ethernet cable to my AB350M-HDV but there is no Internet and no show in Win10.
I change another cable, restart system and also reset router but still fail.
Seem like the LAN disappears from my computer forever.
Maybe I got a fault motherboard?
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ASRock_TSD View Drop Down
ASRock_Official
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 09 Apr 2019 at 2:56pm
Dear Checknix,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions for verifying:

1. Please enter BIOS setup and then load BIOS default setting via [F9] key.

2. Please install Realtek LAN driver from the link below to verify:
http://asrock.pc.cdn.bitgravity.com/Drivers/All/LAN/Realtek_LAN(v10023).zip

3. Under OS>Control Panel>Network and Internet>Network and sharing Center>Network Connection, please check if Ethernet is detected.
If yes, please right click to Enable or Disable and then Enable it again.


Thanks!

All the best,
ASRock TSD
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