No video output on w10 and amd card

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   Hello,

I got an annoying problem. My configuration :
Asrock ab350 itx with latest firmware, ryzen 1700, sapphire nitro vega 56 replace by gigabyte rx 590...

I use the nitro card for a while with windows 10, without problem. One month ago i saw that my amd graphic driver is old, from september 2018 or older. So i decided to updated it, and during the installation, when the process is nearly 50% and windows switch to the new driver, my monitor just turn off and say their is no video output (i use hdmi). I try to reboot the computer,same thing, monitor say their is no video output when windows is starting.

I try to install again windows several time, i use the latest windows version, try differant amd graphic driver from December to the most recent, always the same problem. I thought it was a problem with my graphic card, so i try with a gigabyte rx 590, same problem.

Also i am using linux a lot, without any problem, i play some games without any issues.

Do you have any idea ? 

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ghostmm Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 May 2019 Status: Offline Points: 9	Post Options Post Reply Quote ghostmm Report Post Thanks(0) Quote Reply Topic: No video output on w10 and amd card Posted: 03 May 2019 at 10:53pm
	Hello, I got an annoying problem. My configuration : Asrock ab350 itx with latest firmware, ryzen 1700, sapphire nitro vega 56 replace by gigabyte rx 590... I use the nitro card for a while with windows 10, without problem. One month ago i saw that my amd graphic driver is old, from september 2018 or older. So i decided to updated it, and during the installation, when the process is nearly 50% and windows switch to the new driver, my monitor just turn off and say their is no video output (i use hdmi). I try to reboot the computer,same thing, monitor say their is no video output when windows is starting. I try to install again windows several time, i use the latest windows version, try differant amd graphic driver from December to the most recent, always the same problem. I thought it was a problem with my graphic card, so i try with a gigabyte rx 590, same problem. Also i am using linux a lot, without any problem, i play some games without any issues. Do you have any idea ?

xhue Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 17 Aug 2018 Status: Offline Points: 634	Post Options Post Reply Quote xhue Report Post Thanks(0) Quote Reply Posted: 03 May 2019 at 11:40pm
	So, do you see anything on your monitor during POST? Can you see the BIOS screen?

ghostmm Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 May 2019 Status: Offline Points: 9	Post Options Post Reply Quote ghostmm Report Post Thanks(0) Quote Reply Posted: 04 May 2019 at 12:48am
	Their is no problem at all during post, it's when windows is starting that the monitor go black and it says no video input. I can go to uefi without problem, grub and linux work fine. When i start the computer i have the grub (but it's the same if i use windows boot manager directly). If i choose to boot windows i get the loading circle for one second, then monitor switch off and no video input...

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 04 May 2019 at 12:13pm
	Will it boot into Safe Mode?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 23993	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 04 May 2019 at 5:08pm
	Wardog is on point, you need to boot into safe mode (with networking) then download and install DDU (Display driver uninstaller) and run it. Clean out all your AMD display drivers then boot back into normal mode. Safe mode should work if the issue is just the display driver. If not then you may need to do a fresh windows install to fix it. Either way the issue isn't with your hardware.


ghostmm Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 May 2019 Status: Offline Points: 9	Post Options Post Reply Quote ghostmm Report Post Thanks(0) Quote Reply Posted: 04 May 2019 at 7:03pm
	Hello, Yes i thought it was my sapphire nitro gpu that was the problem, even if it works fine for several month without problem, but as the problem is the same with the rx 590, it's not a problem with the graphic card itself. I ask here because i suspect a problem between the asrock ad350 firmware (i updated to 5.60 recently), windows 10 et amd graphics driver. It is strange i am alone to have this issue. I also own an asrock x370 itx, i just install it with a 2400g, and the driver install fine on windows without problem. Either this problem is limited to the ab350 or either the use of external amd graphic card.

xhue Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 17 Aug 2018 Status: Offline Points: 634	Post Options Post Reply Quote xhue Report Post Thanks(0) Quote Reply Posted: 04 May 2019 at 8:18pm
	You may also drop a line to AMD support. They will investigate further, and there is a better chance they will work together with ASRock to provide a fix.

ghostmm Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 May 2019 Status: Offline Points: 9	Post Options Post Reply Quote ghostmm Report Post Thanks(0) Quote Reply Posted: 09 May 2019 at 5:34pm
	https://community.amd.com/message/2910694 It seems no one care in the amd support... i try again with an april iso of windows 10, also try to load uefi default in case... always the same. It seems however that windows is not crash when it happens, looks like the card is trying to use a resolution higher than what my monitor is capable.

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 10 May 2019 at 1:19am
	Have you used DDU to remove ALL graphic drivers, reboot and install the latest RADEON driver for your RX-590???

ghostmm Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 May 2019 Status: Offline Points: 9	Post Options Post Reply Quote ghostmm Report Post Thanks(0) Quote Reply Posted: 10 May 2019 at 7:09pm
	I don't see the point of using ddu as i make a fresh install every time. I must have reinstall windows 6-7 time now, trying different things but always with the same result. I will change my monitor soon and use displayport instead of hdmi, who knows maybe it will work...