Deskmini A300W Will Not Output Sound

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    First, some build information to hopefully make this a little easier:

Deskmini A300W
Ryzen 2400G
Ballistix Sport LT RAM (8GB - 2666Hz)
Patriot Scorch M.2 256GB

Windows 10 1903 (18362.267)
BIOS Version P3.40
Realtek Driver Version 6.0.8710.1

 So, as the subject line states, my new Deskmini will not output sound either via HDMI or headphone jack. The volume slider shows a red X; when troubleshooting the only error that shows is "This device does not appear to be plugged in..." 

 This is a brand new build; Windows 10 1903 was loaded using a bootable USB. I've tested this using different monitors, HDMI cables and headphones. I have also made sure all drivers were up to date, and then rolled back when that didn't work. Each update and roll back was followed by a reset. 

 I'm not the most tech savvy guy around, so I'm not sure what other steps to take. Are there any other solutions, or did I just get a faulty unit?

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Noises_Off Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jul 2019 Status: Offline Points: 4	Post Options Post Reply Quote Noises_Off Report Post Thanks(0) Quote Reply Topic: Deskmini A300W Will Not Output Sound Posted: 30 Jul 2019 at 10:46am
	First, some build information to hopefully make this a little easier: Deskmini A300W Ryzen 2400G Ballistix Sport LT RAM (8GB - 2666Hz) Patriot Scorch M.2 256GB Windows 10 1903 (18362.267) BIOS Version P3.40 Realtek Driver Version 6.0.8710.1 So, as the subject line states, my new Deskmini will not output sound either via HDMI or headphone jack. The volume slider shows a red X; when troubleshooting the only error that shows is "This device does not appear to be plugged in..." This is a brand new build; Windows 10 1903 was loaded using a bootable USB. I've tested this using different monitors, HDMI cables and headphones. I have also made sure all drivers were up to date, and then rolled back when that didn't work. Each update and roll back was followed by a reset. I'm not the most tech savvy guy around, so I'm not sure what other steps to take. Are there any other solutions, or did I just get a faulty unit?

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 30 Jul 2019 at 7:17pm
	Dear Noises_Off, Thank you for posting your query to ASRock forum. Regarding your question, kindly try to download the driver from the link below: http://asrock.pc.cdn.bitgravity.com/Drivers/AMD/AllIn1/AllIn1(v18.50.16.01_WHQL).zip For the Realtek driver, please install the Realtek driver from ASRock official site. http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8710_UAD_WHQL_RTK).zip With thanks, ASRock TSD

Noises_Off Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jul 2019 Status: Offline Points: 4	Post Options Post Reply Quote Noises_Off Report Post Thanks(0) Quote Reply Posted: 30 Jul 2019 at 10:59pm
	That seems to have done it. It was downloading the All-In-One driver package that solved the issue. Thanks for the prompt reply!

Watz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Dec 2019 Status: Offline Points: 2	Post Options Post Reply Quote Watz Report Post Thanks(1) Quote Reply Posted: 27 Dec 2019 at 7:45am
	Also , if I may add, I went into UEFI screen by tapping F2 during boot. Once in UEFI screen I went to Advanced then South Bridge Configuration to Internal Speaker and ENABLED it. Save and exit. That fixed my issue with no sound through front headphone jack.

barrard Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Feb 2020 Status: Offline Points: 2	Post Options Post Reply Quote barrard Report Post Thanks(1) Quote Reply Posted: 13 Feb 2020 at 7:31am
	I can confirm that enabling the internal speaker fixed my audio. On xUbuntu 18

Drewster Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Jan 2021 Status: Offline Points: 1	Post Options Post Reply Quote Drewster Report Post Thanks(0) Quote Reply Posted: 11 Jan 2021 at 6:57am
	Those links no longer work. The link on the product page does however: https://download.asrock.com/Drivers/AMD/AllIn1/AllIn1(v19.10.16_19H1_WHQL).zip And if I may, I think this is the crampiest forum I have seen in over 20 years...

Blackbites Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Apr 2021 Location: Indonesia Status: Offline Points: 15	Post Options Post Reply Quote Blackbites Report Post Thanks(0) Quote Reply Posted: 16 Apr 2021 at 8:16pm
	still no work in my deskmini