A320TM-ITX not booting

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   Hello,

I have an A320TM-ITX that I cannot get to boot. I've tried various combinations of with and without ram/cpu/ssd installed, and every time I get no response. The monitor picks up no signal from the HDMI output. As far as I can tell, it only acts dead.

CPU: Ryzen 3400G
Ram: Kingston Technology HyperX Impact 32GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Memory HX429S17IBK2/32
SSD: Samsung 970 EVO Plus Series - 500GB PCIe NVMe - M.2 Internal SSD (MZ-V7S500B/AM)
PSU: SilverStone Technology 120W External AC Adapter AD120-STX Power Supply

All of the jumpers are in the default position. I've tried disconnecting the CMOS battery and reconnecting it a minute later, but it makes no difference. There are no troubleshooting instructions in the manual. Can anybody please recommend course of action? I have not yet tried updating the BIOS. I wanted to come here and ask first.

To make things a little more complicated, I'm using it in a passively cooled case, so there are no fans spinning. Also, neither the HDD nor Power lights turn on. I can sometimes see the power light blink for a fraction of a second when I connect the PSU, but that's it. Also, the CPU is generating heat, or at least does/did under some condition.

Thanks.

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xamrats Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Aug 2019 Status: Offline Points: 5	Post Options Post Reply Quote xamrats Report Post Thanks(0) Quote Reply Topic: A320TM-ITX not booting Posted: 17 Aug 2019 at 1:33pm
	Hello, I have an A320TM-ITX that I cannot get to boot. I've tried various combinations of with and without ram/cpu/ssd installed, and every time I get no response. The monitor picks up no signal from the HDMI output. As far as I can tell, it only acts dead. CPU: Ryzen 3400G Ram: Kingston Technology HyperX Impact 32GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Memory HX429S17IBK2/32 SSD: Samsung 970 EVO Plus Series - 500GB PCIe NVMe - M.2 Internal SSD (MZ-V7S500B/AM) PSU: SilverStone Technology 120W External AC Adapter AD120-STX Power Supply All of the jumpers are in the default position. I've tried disconnecting the CMOS battery and reconnecting it a minute later, but it makes no difference. There are no troubleshooting instructions in the manual. Can anybody please recommend course of action? I have not yet tried updating the BIOS. I wanted to come here and ask first. To make things a little more complicated, I'm using it in a passively cooled case, so there are no fans spinning. Also, neither the HDD nor Power lights turn on. I can sometimes see the power light blink for a fraction of a second when I connect the PSU, but that's it. Also, the CPU is generating heat, or at least does/did under some condition. Thanks.

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 17 Aug 2019 at 1:53pm
	Is it a completely new build? Do you know which bios version is on the board? The Ryzen 3400G is a Picasso CPU which needs Bios version 3.10 With version 1.20 you obviosly need a Raven Ridge CPU for updating the bios.
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

xamrats Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Aug 2019 Status: Offline Points: 5	Post Options Post Reply Quote xamrats Report Post Thanks(0) Quote Reply Posted: 18 Aug 2019 at 12:09pm
	Yes it is totally new. I have no idea what version of the bios is running because it does not boot when I press the power button or manually close the circuit on the panel header. I'm not sure what do to.

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 18 Aug 2019 at 6:32pm
	Is there now bios version info somewhere on/in the mainboard box? For a new build it is always recommended to test the setup without case on the desk. And in the first steps also use a standard cooler with a fan (Ryzen 3400G boxed). But however, with a Raven Ridge APU like AMD Athlon 200GE a check could be done for the bios version and the update, if required. And when the board also is not running with the Raven Ridge APU, it would be a problem with the board and/or the RAM. A local store or computer repair would be helpful to these checks. Oh, i forget the power supply: Does the AD120-STX Power Supply work? Can you measure the voltage (19V)?
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

xamrats Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Aug 2019 Status: Offline Points: 5	Post Options Post Reply Quote xamrats Report Post Thanks(0) Quote Reply Posted: 21 Aug 2019 at 11:18pm
	Here is a picture of my PSU 100-240v ac 50-60hz 19v dc 6.32a please forgive the size