Keyboard does not wake from sleep

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I have an ASRock AB350 Pro4 on BIOS version 5.4 running Windows 10.

My Corsair USB keyboard does not wake from sleep.  When I put Windows to sleep mode, everything turns off, but the keyboard is unresponsive and can't wake the system.  My mouse can wake the system as can the hard button on the case, but the keyboard is dead.  The only remedy is to wait until the computer wakes from sleep then unplug then re-plug the keyboard.

After the system is awake again, everything works fine except the keyboard.  The keyboard is still unresponsive and all the key lights are off, but the Num Lock light is on, and the usb connection is lit meaning the connection is on.

Other brand keyboards work fine, and this problem with the Corsair does not happen on other computers with different motherboards.  It only happens with the ASRock.

Corsair says the keyboard "is not properly disengaged when going to sleep".  They seem to be blaming the motherboard or settings. 

Any idea what's going on here?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
hahn74 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Sep 2019 Status: Offline Points: 5	Post Options Post Reply Quote hahn74 Report Post Thanks(0) Quote Reply Topic: Keyboard does not wake from sleep Posted: 13 Sep 2019 at 9:24pm
	I have an ASRock AB350 Pro4 on BIOS version 5.4 running Windows 10. My Corsair USB keyboard does not wake from sleep. When I put Windows to sleep mode, everything turns off, but the keyboard is unresponsive and can't wake the system. My mouse can wake the system as can the hard button on the case, but the keyboard is dead. The only remedy is to wait until the computer wakes from sleep then unplug then re-plug the keyboard. After the system is awake again, everything works fine except the keyboard. The keyboard is still unresponsive and all the key lights are off, but the Num Lock light is on, and the usb connection is lit meaning the connection is on. Other brand keyboards work fine, and this problem with the Corsair does not happen on other computers with different motherboards. It only happens with the ASRock. Corsair says the keyboard "is not properly disengaged when going to sleep". They seem to be blaming the motherboard or settings. Any idea what's going on here?

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 14 Sep 2019 at 5:52am
	Did you check the keyboard in the device manager? There should be a tab for energy control with a wakeup option.
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

hahn74 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Sep 2019 Status: Offline Points: 5	Post Options Post Reply Quote hahn74 Report Post Thanks(0) Quote Reply Posted: 14 Sep 2019 at 6:06am
	Yup that's on.

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 14 Sep 2019 at 6:26am
	You could try another USB port and/or check the windows events for USB device or general failure entries.
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

hahn74 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Sep 2019 Status: Offline Points: 5	Post Options Post Reply Quote hahn74 Report Post Thanks(0) Quote Reply Posted: 14 Sep 2019 at 6:54am
	Done and done. No good. But I do appreciate these suggestions!

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 14 Sep 2019 at 9:54pm
	Just an idea: I use a PS/2 keyboard and have to enable that in the bios Advanced\ACPI Configuration\PS/2 Keyboard Wakeup Support <Any Key> Maybe you could check this and set it to disabled, if on! Or use an USB to PS/2 adaptor...
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE