(Solved)Deskmini A300 Hyper-V_boot failure |
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metis-support
Newbie Joined: 04 Oct 2019 Status: Offline Points: 3 |
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Posted: 05 Oct 2019 at 5:37pm |
tested with a few A300M with 3400G: After installing HyperV Feature, the reboot of windows keeps failing.
When you disable virtualization support in BIOS, you can start up windows again, but ofc HyperV isnt usable. Please advice. Edited by ASRock_TSD - 08 Nov 2019 at 4:13pm |
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markollides
Newbie Joined: 17 Oct 2019 Status: Offline Points: 4 |
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I am experiencing this same issue with the Deskmini A300W
This is on a clean install of Windows 10 Pro 1903 with drivers installed. Drivers used are those provided on the ASRock product support web page except for chipset and CPU/graphics drivers which are those provided on AMD's website. CPU is Ryzen 3400G RAM is DDR4 2666 SSD is Intel 660P 1TB NVMe BIOS is latest as of this posting - v3.50 After installing the Hyper-V feature and restarting, Windows goes into a boot loop which results in entering recovery mode automatically after a couple failed boot attempts. Disabling the option to automatically restart on system failure results in the system halting on a black screen indefinitely as it attempts to boot. Using system restore in recovery mode to roll back to a point prior to the Hyper-V installation restores the system to functional. |
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markollides
Newbie Joined: 17 Oct 2019 Status: Offline Points: 4 |
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Just an update here.
After using BlueScreenView to look over memory dumps generated from the system crashes during boot loop, I found that the crashes are related to the files, "dxgkrnl.sys" and "atikmpag.sys" - these files are related to directx and AMD display driver respectively. I performed a clean install of Windows 10 Pro release 1903 on the system with no network connected to avoid automatic driver installation. I performed the Hyper-V install and it completed successfully. I was able to restart and launch Hyper-V. At this point I connected the machine to the network/internet and, after a few moments, the screen went black and system crashed/restarted into recovery mode after a few more attempts to reboot. I suspect the behavior that is occurring is a BSOD error but no image can be displayed on the screen when it occurs as it is the display driver that is failing. |
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markollides
Newbie Joined: 17 Oct 2019 Status: Offline Points: 4 |
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Another update:
I have booted the machine into safe mode, entered "Device Manager," and manually changed the display driver from "AMD Radeon(TM) RX Vega 11 Graphics" to "Microsoft Basic Display Adapter." After doing this, I was able to restart in normal mode successfully and launch Hyper-V Manager. Hopefully this is something that AMD and/or Microsoft can fix soon with an update to the Vega display drivers or to Hyper-V. I will post back here if I discover anything additional that can be helpful. |
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mukhsin
Newbie Joined: 08 Dec 2019 Location: Jakarta Status: Offline Points: 3 |
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Any updates about this issue?
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markollides
Newbie Joined: 17 Oct 2019 Status: Offline Points: 4 |
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The technical support team from ASRock PMed me with a link to a firmware upgrade which fixed my issue.
I will paste the contents of their message here: "Dear Markollides, Thanks for posting your query to ASRock forum. This is technical support team from ASRock. Regarding your question about Hyper-V, kindly try with BIOS 3.53 that can be downloaded from the following link: https://drive.google.com/open?id=1uweq8slGj9FQHcgcP16tdPwDTtrxTpTB Please use the instant flash method to flash the BIOS. If there are further questions, please let us know. With thanks, ASRock TSD" |
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mukhsin
Newbie Joined: 08 Dec 2019 Location: Jakarta Status: Offline Points: 3 |
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I have updated my bios to 3.60 but still have the same issue
1. I enabled svm from bios, then save it and restart 2. I enabled hyper-v in windows, then restart / shut down I have tried both restart and shut down but I got the same result, it displayed black screen (the monitor had indicated if it had been connected to hdmi) Then I forced it to off I couldn't get into bios before pulling my nvme and plugging my windows media installer Btw, thanks a lot for your response |
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amedas
Newbie Joined: 26 Jun 2018 Status: Offline Points: 1 |
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the same issue happens on my deskmini.
I haven't noticed this page and already updated BIOS ver 3.60 from 3.50, so hesitate to downgrade BIOS to ver 3.53.(I don't know if BIOS can downgrade or not.) ASRock, please help us. |
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pedox
Newbie Joined: 27 Jan 2020 Status: Offline Points: 1 |
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thank you that update bios file worked for me, and successful installing Docker. but i have another issue when i try to boot again, it goes black screen and need reset CMOS using 2 pin for booting normally, usually it's happened after your reboot / shutdown your pc and try turn on again. My setup - Ryzen 3400G - 8GBx2 DDR4 2666 RAM - AMD Graphic Driver v 19.10.2 |
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mukhsin
Newbie Joined: 08 Dec 2019 Location: Jakarta Status: Offline Points: 3 |
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I have the same issue
I believe the problem comes from the driver I tried to install Ubuntu (dual boot with Windows) and I installed docker there and everything run without any issue I hope Asrock fix this issue soon |
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