Request help on Extreme4 z390 board with memory XM

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Hi All! I hope someone is willing to help me with the following;

Problem: new memory (gskill ripjaws F4-3200C16Q-64GVK DDR4-3200 16GBx4 CL16-18-18-38) only runs at 2133mhz instead of 3200Mhz when XMPprofile is selected in bios.

I upgraded from 16gb fast g.skill (F4-3600C15D-16GTZ 2x8GB)) to the above slower but bigger set. The faster 16GB set, when XMP was selected in the bios, took the proper settings and performed at 3600Mhz.

I have removed the onboard battery to reset the cmos.

I am working on bios version 4.20 with a i7 at 3.6Ghz. Nothing overclocked.

Who is willing to help me a hand ? The memory installed is in the memory QVL list of asrock.

Regards from Holland, 

Bart  

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bartrap Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Nov 2019 Status: Offline Points: 4	Post Options Post Reply Quote bartrap Report Post Thanks(0) Quote Reply Topic: Request help on Extreme4 z390 board with memory XM Posted: 17 Nov 2019 at 5:16am
	Hi All! I hope someone is willing to help me with the following; Problem: new memory (gskill ripjaws F4-3200C16Q-64GVK DDR4-3200 16GBx4 CL16-18-18-38) only runs at 2133mhz instead of 3200Mhz when XMPprofile is selected in bios. I upgraded from 16gb fast g.skill (F4-3600C15D-16GTZ 2x8GB)) to the above slower but bigger set. The faster 16GB set, when XMP was selected in the bios, took the proper settings and performed at 3600Mhz. I have removed the onboard battery to reset the cmos. I am working on bios version 4.20 with a i7 at 3.6Ghz. Nothing overclocked. Who is willing to help me a hand ? The memory installed is in the memory QVL list of asrock. Regards from Holland, Bart

bartrap Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Nov 2019 Status: Offline Points: 4	Post Options Post Reply Quote bartrap Report Post Thanks(0) Quote Reply Posted: 17 Nov 2019 at 6:40pm
	Hi is there anyone able to help me please?

CopyThat Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Sep 2018 Status: Offline Points: 102	Post Options Post Reply Quote CopyThat Report Post Thanks(0) Quote Reply Posted: 19 Nov 2019 at 2:08am
	I have the same MB and memory and it is running at 3400. Have you set XMP to XMP2 in the BIOS?

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 19 Nov 2019 at 11:28am
	Dear Bartrap, Thank you for choosing ASRock. Regarding your case, we provide some suggestion to try. 1. Reinstall the memory. 2. Install one stick memory at each slot to try. 3. Install each stick at B2 slot to check if all four DIMMs can work at 3200 as well. Thank you! Yours truly, ASRock TSD