B450 Steel Legend RGB problem

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Today I reinstall WIN10 and then my RGB strip stop sync with my case. I try to download the software from the website but get a command "This utility is not for this platform!" So now the RGB for the motherboard and case are not turning on. Is there something i can do to fix this?
TKS.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
fcM127qP Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote fcM127qP Report Post Thanks(0) Quote Reply Topic: B450 Steel Legend RGB problem Posted: 13 Dec 2019 at 2:46pm
	Today I reinstall WIN10 and then my RGB strip stop sync with my case. I try to download the software from the website but get a command "This utility is not for this platform!" So now the RGB for the motherboard and case are not turning on. Is there something i can do to fix this? TKS.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8922	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 13 Dec 2019 at 3:54pm
	Dear fcM127qP, Greetings, this is ASRock TSD. According to your question, we provide some suggestions to verify: 1. Please enter BIOS setup and press [F9] to load BIOS default settings and then press [F10] save and restart. After booting into BIOS again, try to adjust the RGB under BIOS to verify. Please try some basic settings to check if the LED is controllable. 2. Under OS environment, please uninstall the utility in Control>Program and restart the system. After booting into OS, reinstall the ASRock Polychrome RGB ver:2.0.4 to verify. http://asrock.pc.cdn.bitgravity.com/Utility/RGB/PolychromeRGB(v2.0.4).zip Thanks! All the best, ASRock TSD