Problem with dual channel

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   Hello,
My b450 k4 have a memory problem. I install two a kit (8G*2) memory but not working in dual channel, it appears only single mode.
Check in win10 OS also say single, why?
If I need to return the board or the memory? Thank you for the help.

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Atheist Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote Atheist Report Post Thanks(0) Quote Reply Topic: Problem with dual channel Posted: 02 Jan 2020 at 3:28pm
	Hello, My b450 k4 have a memory problem. I install two a kit (8G*2) memory but not working in dual channel, it appears only single mode. Check in win10 OS also say single, why? If I need to return the board or the memory? Thank you for the help.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 02 Jan 2020 at 4:10pm
	Dear Atheist, Greetings, this is ASRock TSD. Regarding this question, we provide some suggestions for verifying: 1. To activate dual channel mode, it is required to install identical memory (the same brand, speed, size and chip-type) DDR4 DIMM pairs to A1/B1 or A2/B2 slot. 2. To make sure DRAM slots are all functioning, please install one memory to each DRAM slot by turns to verify. 3. Please re-install the CPU. 4. If possible, please change another CPU to verify since memory controller is built-in CPU. 5. If possible, please change another memory. Thanks! All the best, ASRock TSD