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ASRock X570 ITX/TB3 - booting from T3 not working

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aleck View Drop Down
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    Posted: 02 Jan 2020 at 6:59pm
I have this board since few days ago. Currently I have NVMe SSD on the back of the mobo. From there, when booted into Windows 10, TB3 works great for storage. I tried with 3-4 different USB-C enclosures, some with NVMe drives and some with regular old HDDs - all worked as expected.

Where it does not work is booting from USB-C enclosures (it has NVMe SSD inside, if it matters) connected to it. BIOS/UEFI simply does not list them, Boot Menu does not show them, like it?ôs not there. I am absolutely sure that disk is bootable, tried on a different computer, it appears just fine as bootable option, even booting my Macbook Pro with the enclosure. Tried 2 diff. NVMe enclosures with different disks, 3 different cables, no dice.

Using latest 2.00 BIOS.

Anyone has any idea what could be the issue, what to try??
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aleck View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote aleck Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2020 at 10:58pm
Motherboard originally came with 1.00 BIOS version. Thus I downgraded to that, then tested how it works with each subsequent update.

Disk attached to TB3 is not available as boot option with neither of them.

Up to version 1.7, I can use the same USB-C enclosure but connected to USB-A 3.2 Gen2 port and it boots up fine.
In version 2.0, that same enclosure is visible as boot option, Windows logo + spinner appear but it then never switches to desktop.

Thus I'm now on BIOS 1.70, where at least booting through USB-A ports works.

All in all, TB3 port, being the primary reason to purchase this motherboard, is so unreliable that I don't recommend it to anyone.

I sent technical support request but unless something can be done, I'll have to RMA this board. This was my first encounter with ASRock products and it's far from good.
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aleck View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote aleck Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2020 at 4:45am
Is this an official technical support forum..? Or just bult for community?

I have not yet heard from Technical Support which I emailed. :(
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RLGL View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RLGL Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2020 at 10:37pm
Community
Asrock drops in periodically
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi

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