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X570 Taichi RGB Software will not respond still.

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Miller2000 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Miller2000 Quote  Post ReplyReply Direct Link To This Post Posted: 29 Jan 2020 at 10:41pm
I have had a lot issues with that software as well. Emailed asrock according to below and got the answer underneath:


Problem Description
The RGB lighting on the motherboard does not function properly. It initially worked fine but has now started to give issues. The led strip behind the motherboard is flickering.

I connected the AKASA Vegas X7 RGB fans to the RGB1 connection and this is also flickering to white intensly with the same frequency as the motherboard led strip. Many of the modes does not function properly either for the motherboard ledstrip and the Fan RGB.

Polychrome Sync verison 2.0.28 and Firmware V3.4.

I paid a premium price for this motherboard and was expecting much better quality than this... Please help me resolve this or I will go back to the shop and get an ASUS instead...


Answer from Asrock:
For this problem would suggest flash LED FW manually to try, please refer to the following link:

1.Uninstall the ASRock Polychrome 2.0.28 in Control Panel.

2. Download the ASRock Polychrome 2.0.38 by below link and install it.
ASRock Polychrome utility: http://asrock.pc.cdn.bitgravity.com/Utility/RGB/PolychromeRGB(v2.0.38).zip

3. Type "CMD" in search bar and right click to choose "Run as administrator".

4. Go to Polychrome utility installation folder by typing "cd C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin"

5. Flash the RGB chip using the following command "WriteFW.bat"

After step 5, kindly wait about 30 sec and the FW flash will finish.
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jlpotocki View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jlpotocki Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jan 2020 at 6:46am
Okay I have been have issues with the RGB on my Taichi X570 since day one. I follow the steps on flashing no results. I tried messing with BIOS no results. I uninstalled and reinstalled the RGB Software multiple times once again no results, and I even tried to contact ASRock TS never got a reply.

I can not do the following:
Change colors
select effects
turn off RGB except in the BIOS menu only (turns back on after leaving BIOS.)

It will also not recognize the RGB in the Wraith Prsim Cooler nor the RGB in my RAM modules.

Specs:
Ryzen 7 3700X
32GB (16X2) OLOy WarHawk Model MD4U163216BEDA
3X 2TB Intel 660p M.2 SSD
MSI Radeon RX5700 Mech OC
Windows 10 Pro Version 1903

I can really use some help with this one. Oh BTW I can not turn off the lights when I shut down as well.


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