A320M-HDV R4.0 Microphone problem

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   With clean win10 system, when the microphone is plugged in, my device cannot get lower level sound, but this microphone work well on other boards. 
I have updated the drivers, but nothing worked.
Please help to fix it,tks.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Sogie Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 14	Post Options Post Reply Quote Sogie Report Post Thanks(0) Quote Reply Topic: A320M-HDV R4.0 Microphone problem Posted: 10 Apr 2020 at 2:28pm
	With clean win10 system, when the microphone is plugged in, my device cannot get lower level sound, but this microphone work well on other boards. I have updated the drivers, but nothing worked. Please help to fix it,tks.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 10 Apr 2020 at 2:48pm
	Dear Sogie, Greetings, this is ASRock TSD. Please right click the speaker icon at the right down corner of the desktop to Open Sound Setting. Under Sound settings, please click Sound Control Panel at the right side, double click your speaker to Speaker Properties > Level. Adjust Microphone and Microphone Boost to higher level as below link for reference. https://i.imgur.com/rk4vhok.jpg If the problem still persists, please uninstall the original Realtek driver and restart the system. After booting into OS, please install the Realtek high definition audio driver from below link. https://www.asrock.com/MB/AMD/A320M-HDV%20R4.0/index.asp#Download Please also install another microphone to verify. Thanks! All the best, ASRock TSD

Sogie Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 14	Post Options Post Reply Quote Sogie Report Post Thanks(0) Quote Reply Posted: 14 Apr 2020 at 12:27pm
	Thank you for the suggestion. Actually i had sent this board to dealer and they told us that rear audio port is faulty so that they replace a new one to me. Now everything is okay.