ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Rear Channel not working in Win 10
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Rear Channel not working in Win 10

 Post Reply Post Reply
Author
Message
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Topic: Rear Channel not working in Win 10
    Posted: 03 Dec 2015 at 1:18pm
On Windows 10 x64 my Z87M Extreme 4 doesn't output on the Rear Channels in 7.1 audio mode. This worked in Windows 7 and 8. All the channels do work for 5.1.

Has anyone else experienced this? Anyone have a fix for it (or at least is someone at ASRock working on it?) Sound was kind of one of the main deciding factors for this board for me, so I would like it fixed.
Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 08 Dec 2015 at 7:22am
Am I really the only one who's seen this?

It's really looking a lot like a driver issue.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 22853
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 08 Dec 2015 at 2:21pm
Did you install the drivers from your product page for the sound? 

Edited by Xaltar - 08 Dec 2015 at 2:21pm
Back to Top
ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
Status: Offline
Points: 8547
Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 08 Dec 2015 at 7:08pm
Dear customer,
This is ASRock Technical Department.
Thank you for the query.


Regarding the audio 5.1/7.1 channel issue.
This has been confirm as a Microsoft issue for Windows 10.
However, it should be fix at the 10586 build.
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/51-channel-surround-sound-not-working-in-windows/b14b932f-2fda-44e9-b22f-aeaa3f329958?page=48

Therefore, we recommend you to update the Windows to 10586 build or later for try.

Thank you for your patience.

If any, please feel free to contact us!


Kindest Regards,
ASRock TSD

Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 09 Dec 2015 at 1:22am
@ASRock_TSD I updated to 10586 and reinstalled the most-recent sound drivers from the asrock site. I'm still getting no sound on the rear channel.

That link you sent seems to be the optical connection, I'm specifically using the analog links, if that matters.

Thanks!
Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 19 Dec 2015 at 7:56am
Any more ideas on this?
Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 29 Dec 2015 at 5:46am
anyone?
Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jan 2016 at 6:32am
this is still an issue.
Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 19 Feb 2016 at 7:18am
Back to Top
oninoshiko View Drop Down
Newbie
Newbie


Joined: 03 Dec 2015
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote oninoshiko Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2016 at 1:38am
Can we get drivers that work sometime before I need to upgrade?

This is not looking good for me wanting to use asrock the next time around for upgrades.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.143 seconds.