Z390 Phantom Gaming ITX/ac Thunderbolt

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Greetings,

I have just gotten started with my new machine. The motherboard is in the subject header and the CPU is a 9900K in Windows 10.

Everything is running OK as I learn about the board and BIOS. The only issue is Thunderbolt not appearing in Windows. Nothing in Device Manager. Everything in the Thunderbolt software is blank.

I installed the latest driver from the motherboard's support page. The BIOS is running on Optimized defaults for the time being. The only changes have I made are to disable Thunderbolt security in the BIOS and set custom fan profiles in Fan Tastic. I tried disabling security in the BIOS as that was required to use a Thunderbolt dock on another machine.

I would be grateful if I could get some guidance as to how to get Thunderbolt working.

I hope everyone is keeping well in these trying times,

Graham

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
gfd Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2020 Status: Offline Points: 122	Post Options Post Reply Quote gfd Report Post Thanks(0) Quote Reply Topic: Z390 Phantom Gaming ITX/ac Thunderbolt Posted: 22 Apr 2020 at 1:13pm
	Greetings, I have just gotten started with my new machine. The motherboard is in the subject header and the CPU is a 9900K in Windows 10. Everything is running OK as I learn about the board and BIOS. The only issue is Thunderbolt not appearing in Windows. Nothing in Device Manager. Everything in the Thunderbolt software is blank. I installed the latest driver from the motherboard's support page. The BIOS is running on Optimized defaults for the time being. The only changes have I made are to disable Thunderbolt security in the BIOS and set custom fan profiles in Fan Tastic. I tried disabling security in the BIOS as that was required to use a Thunderbolt dock on another machine. I would be grateful if I could get some guidance as to how to get Thunderbolt working. I hope everyone is keeping well in these trying times, Graham

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8547	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 24 Apr 2020 at 12:07pm
	Dear Gfd, Thanks for posting your query to the ASRock forum. For the thunderbolt, here are some suggestions for you to try: 1. Try loading the BIOS to default. 2. Make sure that the following thunderbolt driver is installed. https://download.asrock.com/Drivers/Intel/Thunderbolt/Thunderbolt(v17.4.76.300).zip If the problem persists, kindly provide the thunderbolt dock model that is being used. We will check for you. With thanks, ASRock TSD

gfd Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2020 Status: Offline Points: 122	Post Options Post Reply Quote gfd Report Post Thanks(0) Quote Reply Posted: 25 Apr 2020 at 9:54am
	Thanks. I'll get back to you if I need further assistance.

BGY Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 May 2020 Location: Budapest Status: Offline Points: 2	Post Options Post Reply Quote BGY Report Post Thanks(0) Quote Reply Posted: 05 May 2020 at 11:25pm
	I have the same problem. All BIOS, drivers are installed as required (hopefully). Nothing is seen in the ?�Attached Devices??list. The purpose of TB3 would be peer-to-peer networking with an Intel NUC. Could you, please help me? George

BGY Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 May 2020 Location: Budapest Status: Offline Points: 2	Post Options Post Reply Quote BGY Report Post Thanks(0) Quote Reply Posted: 10 May 2020 at 11:19pm
	Hi Graham, How is your TB3? I have the same task to be solved... George

Captc2 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Jun 2020 Location: California Status: Offline Points: 1	Post Options Post Reply Quote Captc2 Report Post Thanks(0) Quote Reply Posted: 22 Jun 2020 at 2:50am
	I have the same problem. Latest WIndows 10 build (2004) and current drivers. The USB-C/Thunderbolt connection isn't visible in Windows. HELP! I hate to have to trash this build - I need that connection.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8547	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 23 Jun 2020 at 7:26pm
	Dear All Forum users, Thanks for posting. Regarding the thunderbolt driver for Win10 2004, kindly download the Rev.71 driver from the link below: https://drive.google.com/file/d/1ZtM868VP0tY2k42D8SNA9zMxQVkN_TTm/view?usp=sharing With thanks, ASRock TSD