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laix ![]() Newbie ![]() ![]() Joined: 29 Apr 2020 Status: Offline Points: 17 |
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You are right datonyb, sorry about that.
I connected a cable HDMI / HDMI from the radeon hd 7870 to a TV, unfortunately the card doesn't fit on the lower Pcie slot so I removed and moved the PSU but the card still doesn't fit because the hhd led, pwr btn, reset connection etc I tried to connect the video card on slot close to the CPU and in the middle of the MB with the HDMI cable, I did about ten boot but nothing happened . Sometimes fans spin 1 sec, sometimes 2 sec, no more than those I tried these combination with 2 module of RAM (slot 1, slot 2) |
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Synapse ![]() Newbie ![]() Joined: 12 Dec 2019 Status: Offline Points: 62 |
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Honestly, this sounds like a short somewhere on the board. Make sure you don't have the board resting on a metal standoff where it's not supposed to be, no loose screws stuck somewhere. Then maybe try another PSU. Then try powering on with nothing in the board but the CPU, not even memory. This should be enough for the board to keep the the fans spinning while getting stuck with a memory error code. Phantom Gaming X should have boot codes display to help with further troubleshooting.
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laix ![]() Newbie ![]() ![]() Joined: 29 Apr 2020 Status: Offline Points: 17 |
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When the boot takes two second , just before stopping the display code is 14. What does it mean? |
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laix ![]() Newbie ![]() ![]() Joined: 29 Apr 2020 Status: Offline Points: 17 |
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I just did, the motherboard is on a wooden table, clean, it doesn't power on
It's connected : 24 pin , atx12v1, atx12v2 , no video card, no RAM, no ssd. it doesn't power on I can see now error code 10 and stop. I am really disappointed, I don't know what to do, this morning I removed the CPU and installed again . Please tell me what to try next. More than 1000 euro brand new components and the computer doesn't power on. |
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Synapse ![]() Newbie ![]() Joined: 12 Dec 2019 Status: Offline Points: 62 |
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The codes are listed here https://www.asrock.com/support/faq.us.asp?id=334
They should also be in the board manual 10, 14 are problems with CPU or memory If you have access to another CPU, try installing another CPU The board also has BIOS Flashback - you can flash a new BIOS without anything plugged to the board but power and a USB stick. So you can try flashing the latest BIOS using this feature and see what happens. |
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laix ![]() Newbie ![]() ![]() Joined: 29 Apr 2020 Status: Offline Points: 17 |
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I don't have another CPU AM4 socket and others ram to test. I tried to update the BIOS using the manual, renaming (creative.rom) but the led button turns solid green, it means the bios is not operating properly. What do you think, is it better open a RMA procedure for CPU and RAM ? How can I be sure I don't have any problem with the mother board? |
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Synapse ![]() Newbie ![]() Joined: 12 Dec 2019 Status: Offline Points: 62 |
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Make sure that you renamed the BIOS file you extracted from the archive, not the .zip archive you downloaded. Maybe you will need to enable displaying of file extensions to rename.
The function only works with specific USB port, make sure you plugged into the correct port. As to what part to RMA, it's not possible to tell at this point whether it's CPU or the board. Maybe you could ask a local PC shop to test either your CPU, or your board for a few euros, if you currently have these kind of businesses open. I don't think it's RAM because boards typically stay powered on with CPU fan spinning when RAM is not installed. If it's bad or incompatible RAM, the system can restart a few times, this is called memory training. |
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laix ![]() Newbie ![]() ![]() Joined: 29 Apr 2020 Status: Offline Points: 17 |
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Yes I did, your info are the same of the manual, I tried the newest BIOS (2.80) and after the (2.70), still green solid led. I don't know which BIOS version there was before because I have powered on the computer. |
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laix ![]() Newbie ![]() ![]() Joined: 29 Apr 2020 Status: Offline Points: 17 |
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I finally updated the BIOS , version 2.80
Re-setup RAM and video card, I'm still working on the wooden table , power on , max it arrives till display code 15. I tried to change RAM slot but nothing new happened . |
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Synapse ![]() Newbie ![]() Joined: 12 Dec 2019 Status: Offline Points: 62 |
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You will probably need to remove the CPU from the board anyway to have either replaced, so when you do that take a very close look at the socket, and the CPU pins, make sure there's no lint or thermal paste on them. Other than that, I guess you did everything reasonable in terms of troubleshooting, so you should replace the parts altogether, or one by one, whichever you prefer.
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