X399 Fatal1ty issue

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   Can anyone share how long (+/-) it takes a motherboard RMA in Europe? I've sent my X399 Fatal1ty to RMA one month ago and still didn't have any feedback   

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pms Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 May 2020 Status: Offline Points: 5	Post Options Post Reply Quote pms Report Post Thanks(0) Quote Reply Topic: X399 Fatal1ty issue Posted: 17 Jun 2020 at 1:34am
	Can anyone share how long (+/-) it takes a motherboard RMA in Europe? I've sent my X399 Fatal1ty to RMA one month ago and still didn't have any feedback

pms Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 May 2020 Status: Offline Points: 5	Post Options Post Reply Quote pms Report Post Thanks(0) Quote Reply Posted: 17 May 2020 at 6:22pm
	Thanx for the tip. Actually, I've already done multiple CMOS clears without any improvement I also tested the PSUs in other rigs and they work just fine (all rails ok). Furthermore, today I tested another PSU from a different brand (silverstone) and the poor/abnormal +12V rail behaviour was similar. At this point I think I'll RMA the motherboard...with the current restrictions just hope not being "waiting for godot"

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 28113	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 16 May 2020 at 4:15pm
	Could be a bad sensor. My X399 Phantom Gaming 6 is running within spec (in BIOS, ASRock APP and CPUID HW Monitor). I also have the latest BIOS and have updated with every new BIOS version since I got the board. I would give the 12v rail a check with a multi-meter. I highly doubt 2 PSUs have the exact same problem though. You can try do a full CMOS clear (pull power, pull battery and let sit for an hour). That will reset the RTC and other deeper settings. It could just be a bit of corrupt data that isn't clearing.


pms Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 May 2020 Status: Offline Points: 5	Post Options Post Reply Quote pms Report Post Thanks(0) Quote Reply Posted: 16 May 2020 at 8:32am
	Hi, I recently noticed that my +12V rail is very very low (completely out of norm) and the values in the picture below are similar to the ones in the BIOS. Since then, I've tested a lot of stuff: -different bios versions (P3.60, P3.70 and P3.80= -different PSUs (seasonic prime 850W platinum (the original one) and seasonic focus 1000W -different VGAs (asrock 5700 and RTX 2060 super) -removed all SSDs/HDDs, fans, and disconnected peripherals -reinstalled the CPU BUT didn't detected any difference in +12V rail (always around 8.9-9.1V) Nonetheless, I can easily run stress tests and all sort of apps, apparently, without power issues. So, my question is if any of you have seen a similar behavior ? Any hints to try to solve this issue will be highly appreciated. I think it might be the related sensor that is bugged or something but..