Video problems

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   Hello, we have recently bought an Asrock b365m pro4 motherboard and we have the following problem:
We have installed an Intel Core i7 9700 processor with a Kingston Hyperx DDR4 2666 RAM memory but we have not managed to get the computer to show us an image on the monitor, we have installed the steaker but it does not make any sound, instead if we remove the RAM memory if it warns us with beeps.

That could be happening?

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cruescas Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 May 2020 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote cruescas Report Post Thanks(0) Quote Reply Topic: Video problems Posted: 27 May 2020 at 4:23pm
	Hello, we have recently bought an Asrock b365m pro4 motherboard and we have the following problem: We have installed an Intel Core i7 9700 processor with a Kingston Hyperx DDR4 2666 RAM memory but we have not managed to get the computer to show us an image on the monitor, we have installed the steaker but it does not make any sound, instead if we remove the RAM memory if it warns us with beeps. That could be happening?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27728	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 27 May 2020 at 4:25pm
	We need full system specs to help you. Is it a i7 9700 or a 9700F? If it is the F version you will need a dedicated GPU.


cruescas Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 May 2020 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote cruescas Report Post Thanks(0) Quote Reply Posted: 27 May 2020 at 6:43pm
	Hello, the specifications of my equipment with: Intel Core i7 9700 the standard model https://ark.intel.com/content/www/es/es/ark/products/191792/intel-core-i7-9700-processor-12m-cache-up-to-4-70-ghz.html Kingston HyperX DDR4 2666 32GB 2x 16GB Crucial 500GB M.2 P1 Hard Drive Cooler Master MWE White 600 Power Supply

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27728	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 27 May 2020 at 7:08pm
	Great, so your CPU does have an iGPU. I am guessing you are using an HDMI cable to connect to your display, if so, try a different one or even better, try a DVI or D-Sub (VGA) cable. More often than not with this kind of issue the cable is the problem, there are many different standards of HDMI and older cables don't always work on newer systems.


cruescas Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 May 2020 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote cruescas Report Post Thanks(0) Quote Reply Posted: 27 May 2020 at 7:10pm
	Hello, I've already tried that and I still don't see anything on screen

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27728	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 27 May 2020 at 7:30pm
	If you have already tried other cables (please try DVI if you have not already) then you can try powering on the system with only 1 stick of RAM in slot A2, CPU, monitor, keyboard, mouse and power supply connected. No drives. Also make sure the RAM is properly seated in the slot and that you have the 8pin CPU power (4+4 pin) connected.