Persistent bluetooth dropping out: B450M/AC AM4

..are you grabbing latest drivers directly from Intel?

Hi there, I've had my ASRock B450m/ac motherboard for about 3 months now and have always encountered a problem with Bluetooth. I currently have three devices paired to my Windows 10 desktop:

Logitech MX Master 3 mouse
Speaker
Headphones

The mouse and speaker are the devices that are always on and connected. Very randomly and without warning, my mouse stops responding. The only way I've found to reliably reinstate the connection is to open up bluetooth settings and toggle Bluetooth to "Off" and then back to "On". On this page, the mouse still shows as "connected" even though it is not responsive. Here are the additional troubleshooting tips I've tried:

Remove "Intel Wilreless Bluetooth" from Device Manager and reinstall with latest drivers
Change Power Management settings so that the computer cannot turn off bluetooth devices to save power. I did this earlier but after a recent Windows/drivers update I no longer see the Power Management tab under any bluetooth device or controller in Device Manager.
Change Power Plan settings to "Maximum Performance"
Disable the 2.4ghz band on the wireless adapter, because I read somewhere that this helps as well.

When I tried each of these steps the problem seemed to go away, but it still manages to resurface and varies in frequency (sometimes once in a few days, other times 5 times in 5 minutes). I am at my wit's end here with how to proceed. Any other suggestions?

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ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 10:19am
	..are you grabbing latest drivers directly from Intel?
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 5:25am
	Update: another way the mouse connection seems to resume is if I play any music. The mouse is back to working almost the same instant I hit play on a music source.

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 3:53am
	Hi there, I've had my ASRock B450m/ac motherboard for about 3 months now and have always encountered a problem with Bluetooth. I currently have three devices paired to my Windows 10 desktop: Logitech MX Master 3 mouse Speaker Headphones The mouse and speaker are the devices that are always on and connected. Very randomly and without warning, my mouse stops responding. The only way I've found to reliably reinstate the connection is to open up bluetooth settings and toggle Bluetooth to "Off" and then back to "On". On this page, the mouse still shows as "connected" even though it is not responsive. Here are the additional troubleshooting tips I've tried: Remove "Intel Wilreless Bluetooth" from Device Manager and reinstall with latest drivers Change Power Management settings so that the computer cannot turn off bluetooth devices to save power. I did this earlier but after a recent Windows/drivers update I no longer see the Power Management tab under any bluetooth device or controller in Device Manager. Change Power Plan settings to "Maximum Performance" Disable the 2.4ghz band on the wireless adapter, because I read somewhere that this helps as well. When I tried each of these steps the problem seemed to go away, but it still manages to resurface and varies in frequency (sometimes once in a few days, other times 5 times in 5 minutes). I am at my wit's end here with how to proceed. Any other suggestions?