Realtek 2.5Gbe RTL8125 NDIS Reset Problem

What I Have
z490 Phantom Gaming ITXTB3, Intel i9 10900k, Realtek Gaming 2.5Gbe RTL8125, 32GB Ram, SSD, 2080 Ti fe

I'm on the current 1.30 bios. This rig is not overclocked (yet) and has default BIOS settings.

I'm on Windows 10 Build 2004 using Realtek drivers v10.42.526.2020 from the official Realtek 2.5GbE v10042 06222020 archive. The same happens with ASRocks's current Realtek Lan driver ver:10038_12202019

This is a fresh install of windows currently updated; I know there's issues with 2004 but I don't think this is related those issues.

What Happens
Basically every few minutes my net connection drops and stays down for maybe 5-10 seconds... it means any Zoom/Meet/Team calls I'm on get dropped and I have to rejoin which is hugely embarrassing. If I'm playing a game then I get dropped fomr the game. It's like the net goes away.

It happens roughly every 6-10 minues but can have a few hours between resets. It seems to happen when the controller is active such during a big download like game update, playing an online game or video conferencing.

What The Event Log Says
The full error I see in the event log is:

Event ID: 10400 NDIS Reset

'The network interface "Realtek Gaming 2.5GbE Family Controller" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset XX time(s) since it was last initialized.'

Where XX is basically a number from 1 to infinity depending on how long it is since the machine was rebooted. They are roughly 6-10 mins apart but can have an hour or so between resets.

On the details tab it says:

IfGuid {f183f3bb-5047-442e-a910-85470e065bdd}
IfIndex 17
IfLuid 1689399632855040
AdapterName Realtek Gaming 2.5GbE Family Controller
ResetReason 2
ResetCount XX

I won't bore you with the XML

What I've tried
- Turned off all advanced offloading and power saving options so there's no offloading, no power saving, no green ethernet all of that is turned off.
- Turned off all the WOL features and VLAN Priority features.
- Turned off system power management on the devices power management tab so its not allowed to turn off the device.

Whatever I try the Realtek 2.5Gbe RTL8125 keeps resetting in my machine and therefore dropping the connection for 5-10 seconds.

Thoughts
It doesn't seem to be a power saving issue (like with older Realtek NICs) since the NIC and system are definitely active when Windows resets it. Maybe the chip is over heating?
Does anyone else experience this?
Does anyone know of newer firmeware or beta firmeware in dev they're willing to let someone technical try out?
Is this a known thing?

Keywords/
Realtek Gaming 2.5Gbe Family Controller RTL8125 NDIS Reset Disconnect Problem ASRock z490 Phantom Gaming ITX TB3

Lastly what does this forum have 10 topics per page... it take to scan for similar issues after searching... shoudln't it have 50 -100 threads per page?

Any help would be gratefully received...

~ Koog

Thank you for the reply.

It seems to happen when the Realtek 2.5Gbe is working rather than idle. Using [URL=https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software]Realtek 2.5GbE v10042 06222020 drivers[/URL] last night I went to bed but kept all the game services running (Steam, UPlay, Origin, Epic) and a torrent tool. My plan was to keep the interface busy.

When I checked the event log this morning there were many resets as you can see



They happen 2-10+ minutes apart.

It seems to happen most when several services are sending/receiving traffic. For exmaple video conferencing + google sheets/office-on-line/ gaming or downloading anything whislt video conferencing.

I will try with your v10039 drivers today and keep you posted.

I think the NIC drivers and firmware may be a bit young and not handle traffic volume or traffic variety very well yet which, if true, needs to be addressed given it's a 2.5Gbe adapter and 2.5Gbe+ switches are becoming more common and thus more and more traffic could be created.

I will post results later.

~Koog

Dear Dakooga,

Thanks for the reply.

We have been checking this case.

CPU 10900K used
Graphics card GTX1660
BIOS 1.30
Google Chrome --> Youtube and Internet speed test
Microsoft Edge --> y99 Chat room (We were not able to access Discord)
Furmark --> CPU and graphics card stressed.
Win10 2004
Realtek LAN driver installed from the ASRock website. (Other drivers area automatically installed the Win10)

However, we are not able to see the same problem for more than 2 hrs.
Please try to give temperature flowing to your system to check if it is not caused by the temperature that results in the reset of the LAN.

Also, try:
1. Testing a different network under the air-conditioned room to see if the problem will appear.

2. Load BIOS default with only one RAM installed to the system.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 16 Jul 2020 at 3:54pm

ARRGH you cannot edit your post!

Here is the picture of the temps after playing a game for an hours and havign a few things running at the same time.



~Koog

I too, am having the exact same issue and found this thread in my search for a resolution. I was originally running 10.35.510.2019 as my drivers for the Realtek 2.5GB card and with those drives this was very sporadic, 4-5 times in a 24 hour period. I tried installing the newer drivers and that made it a lot worse, I didn't keep those drives very long, about 2 hours and I had 4 reset messages in the System logs in that timeframe. I have a completely different mobo, it's not an ASRock board, but the same NIC controller so wanted to see if anyone found a solution. Mobo is MSI MEG x570