No keyboard or mouse working in UEFI

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   Hi - strange issue - there is no power provided to USB keyboard or mouse until windows boot.  If i remove the PCIe video card and use onboard graphics, USB power is restored to keyboard and works in UEFI.

Anyone got any ideas of a work around to enable keyboard and mouse in UEFI with video card still in, so i can change UEFI settings (and not have to remove video card / clear CMOS by removing batter every time)?

thanks
Deken

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deken Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Aug 2020 Status: Offline Points: 5	Post Options Post Reply Quote deken Report Post Thanks(0) Quote Reply Topic: No keyboard or mouse working in UEFI Posted: 10 Aug 2020 at 12:38pm
	Hi - strange issue - there is no power provided to USB keyboard or mouse until windows boot. If i remove the PCIe video card and use onboard graphics, USB power is restored to keyboard and works in UEFI. Anyone got any ideas of a work around to enable keyboard and mouse in UEFI with video card still in, so i can change UEFI settings (and not have to remove video card / clear CMOS by removing batter every time)? thanks Deken

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8862	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 10 Aug 2020 at 2:16pm
	Dear Deken, Thanks for posting your query. Could you tell us the model name of the motherboard that you are using? Also, kindly provide the BIOS version and graphics card model name so that we are able to check for you. Before providing the mentioned information, kindly try with different USB ports to see if it will work. With thanks, ASRock TSD

deken Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Aug 2020 Status: Offline Points: 5	Post Options Post Reply Quote deken Report Post Thanks(0) Quote Reply Posted: 10 Aug 2020 at 2:46pm
	Hi Motherboard: Asrock z87m extreme4 Bios version: 2.20 Graphics card: Galax GeForce GTX 1650 Super I have tried all usb ports, i even bought a ps/2 to USB adaptor to see if it would work with PS/2 port. it doesn't. As i said - there is no power going to the usb at all during post and the lights do not turn on keyboard or hub until windows login. thanks Dyan

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8862	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 10 Aug 2020 at 4:51pm
	Dear Deken, Thanks for the feedback. Sorry, we do not have the same motherboard to check with anymore. But here are some information that might help. With the combination of the followings, it might cause the system not working properly. New graphic card + early released motherboard. Old graphics card + recently released motherboard. We will recommend save the BIOS settings with the onboard graphics first then install the graphics card to the system to apply the BIOS settings. With thanks, ASRock TSD

andreamark543 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Aug 2020 Location: OAKLAND GARDENS Status: Offline Points: 1	Post Options Post Reply Quote andreamark543 Report Post Thanks(0) Quote Reply Posted: 12 Aug 2020 at 1:38pm
	I am also facing this similar issue.

deken Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Aug 2020 Status: Offline Points: 5	Post Options Post Reply Quote deken Report Post Thanks(0) Quote Reply Posted: 13 Aug 2020 at 3:19pm
	So I put in an older graphics card (R9 280x) and the issue went away. This would suggest ASUS team is correct that newer cards are incompatible with A87m boards. I also found clearing the CMOS let it work with the new card for the first boot (sometimes even second, definitely not third).

elvar Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Aug 2020 Status: Offline Points: 2	Post Options Post Reply Quote elvar Report Post Thanks(0) Quote Reply Posted: 15 Aug 2020 at 11:44pm
	I have exactly the same problem with my Asrock B85M Pro4. I upgraded to an RTX 2070 Super. No keyboard or mouse during boot. Updating the BIOS to 2.60 beta does not help. The settings remain untouched. @deken: Clearing CMOS, removing the graphics card and boot once. Reinstall the graphics card, and then it will work only for the first time. If you only boot to BIOS, USB seems to be stable. If you do a full boot to OS, then USB is gone again.

elvar Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Aug 2020 Status: Offline Points: 2	Post Options Post Reply Quote elvar Report Post Thanks(0) Quote Reply Posted: 18 Aug 2020 at 7:05pm
	Hello, here is a easy fix for the problem. Get a PS/2-Adapter for your USB-Keyboard. And you will have a working input device for BIOS/UEFI - even USB mouse is working then. greetz

badeline Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Apr 2023 Status: Offline Points: 15	Post Options Post Reply Quote badeline Report Post Thanks(0) Quote Reply Posted: 19 Apr 2023 at 3:18am
	Hi - I have exactly the same problem. B85m Pro4 Motherboard, changed my GPU from a GT 1030 to a GTX 1660s and now my USB-Ports don't work anymore in UEFI Mode, except for one time immediately after resetting the BIOS by taking out the CMOS battery. Did nobody find a solution or workaround? thanks

tinictus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 May 2023 Status: Offline Points: 15	Post Options Post Reply Quote tinictus Report Post Thanks(0) Quote Reply Posted: 29 May 2023 at 4:08am
	Hi, I have the same problem with an Nvidia Geforce 1650 Super and Asrock Z87 Extreme 4. I notized that pressing the reset button before the O.S starts makes the USB keyboard and mouse work the next time. This is super annoying but at least does not require clearing CMOS.