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BSOD on new X99X install

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Franko View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Franko Quote  Post ReplyReply Direct Link To This Post Topic: BSOD on new X99X install
    Posted: 11 Feb 2016 at 6:53am
I told Corsair about a single error I saw, and could not repeat, on Memtest86 and they promptly sent out new memory.  I have been running it two days and so far so good.  It is hard to believe that this is a memory problem, because of my extensive testing, but it may turn out to be after all.

I will continue to run the system and see what happens.  

Frank
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Franko Quote  Post ReplyReply Direct Link To This Post Posted: 24 Jan 2016 at 6:42am
Bummer.  Got a replacement motherboard and ran it for two days, and just got my first BSOD.  Same error - IRQL NOT LESS THAN OR EQUAL.  This is driving me bonkers.  I am not a PC tech, but I have build dozens of systems and NEVER had any problems like this.

I think I might go with an ASUS motherboard (cheaper option), or try a new CPU (ouch).  I need to replace things - I am tired of testing.  It should not take 2 months to get a new system up and running, should it?

Frank
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wardog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 12 Jan 2016 at 5:49am
Nope. You followed what was suggested by the manufacturer. Send her back.

Sux though you got a bad board. Unfortunately it happens every now and then.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Franko Quote  Post ReplyReply Direct Link To This Post Posted: 12 Jan 2016 at 5:25am
The ASROCK guys recommended testing one memory stick at a time in memory Slot 1.  To get this latest test done  I have been running tests (well, playing a game, lol) almost continuously with time off for eating, sleeping, and an occasional movie since Thursday at 9 am, and it is now Monday at 4 pm.  Good thing I am retired!!

So I did not plug in that PCIE power plug yet - I did not want to change two things at once.

The results:  With just a single memory stick plugged in, I cannot get the BSOD to come back no matter what I do.  I tried each of the 4 sticks, one at a time, as recommended, with no other changes since I got 2 BSODs with all 4 in place.  (One before and one after removing and reinserting all the memory).

ASROCK support said that if I passed this test, I should send the motherboard back for replacement, and I think that makes sense.  

If you guys have any other thoughts, please share them soon, since I need to get the board back.

 I want to thank you all for your helpful comments, too!

Frank
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wardog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2016 at 3:42pm
Frank, I've seen stranger things be resolved with only plugging/powering this connection.

Everyone's system is different. Number of PCIe devices, how many "splits' off a PSU rail, and maybe to some extent the differences in PSU design and manufacturing.


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Franko View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Franko Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2016 at 7:21am
Wardog,
I could plug in the PCIe power - I did not do that since I have only the one card and the manual describes using it for '3 or more graphic cards'.  What is your thinking on it? Lack of power causing some kind of instability resulting in the 'IRQ NOT LESS OR EQUAL' error?
 It is a bit of work, but I already have a couple of weeks of effort into this build already anyway.

Frank
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2016 at 6:36am
Passed huh? Well, hmmm

Frank, do you have a 4-pin molex plugged into the motherboards PCIE_PWR1 ?  That might be advisable to try plugging one in there before re-seating the processor.
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Franko View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Franko Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2016 at 3:25am
Update: 
Just finished full cycle of 4 passes in a little over 23 hours of continuous running.  
No errors were found.  This is with all 4 sticks in place - 32G total.
Frank

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Post Options Post Options   Thanks (0) Thanks(0)   Quote PetrolHead Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2016 at 11:10am
Originally posted by Franko Franko wrote:

Did you find any errors after 40 hours?


No, not a single one. It still doesn't mean a 100% certainty my memory is okay, but since this is just my personal computer I at the moment use for random stuff, there's really no point in running the test for weeks.

Quote My BSODs usually show up within 4-5 hours of running, sometimes within a few minutes of startup.  So I thought 4 or 5 hours of continuous memory tests with no errors would clear the memory.


Unfortunately it doesn't quite work that way. If the error is intermittent, then it may in principle take anything between a few seconds to several days (maybe even longer) for it to occur, depending on the severity of the issue.

Quote But it only takes time so I will let it run all the way next time.  I know I made it to the 4th pass but I don't think it completed all the way.


You can also run more than four passes if you want. The more passes you run, the larger the chance to encounter an intermittent error. The fact that you have already seen an error once should mean you had an issue with your memory and the persistence of the BSODs is in my opinion a sign that the issue hasn't really gone anywhere.

By the way, what was that single error you encountered the first time you ran MemTest86? I'm not sure if MemTest86 overwrites the logs it creates on the bootable USB, but if it doesn't, you should be able to find the logfiles on the USB stick and see what the error was.
Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Franko Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2016 at 10:42am
I think I will try a CPU-reseat.  The cooler is that Noctua D16 and is bigger and heaver than any I have ever used.  On the question of other errors - no - there has not been a single hiccup on video errors or anything else.  The installs have been clean and error-free, especially since I have done three separate clean Windows 10 pro installs on this system.  

Again, thanks for the excellent input
Frank
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