ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Help!  H370MiITX/AC always freezes in Windows
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Help! H370MiITX/AC always freezes in Windows

 Post Reply Post Reply Page  12>
Author
Message
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Topic: Help! H370MiITX/AC always freezes in Windows
    Posted: 05 Jan 2021 at 8:52pm
Hi,

I hope you can help me as I haven't had a great experience with the H370M-ITX/ac motherboard.

The system will randomly freeze when in Windows 10 Pro where the entire screen freezes, and then I restart the system by turning off and back on again from the power switch, and it won't even display POST. I can see the fans turning so there is power. I then have to wait some time before I turn it on again and it boots to POST and then Windows.

I've updated the bios to the latest version which is 4.30.

The system have the following:

Two 16GB Corsair 2133 RAM Modules
Samsung 860 EVO SATA M.2 500 GB
Intel i7 8700
Gigabyte GeForce PCIe
600W PSU

I've disabled the S3 Power Options, and also upped the DRAM to 1.25V.

Has anyone seen this before, and anything else I can try before needing to consider purchasing a new motherboard?

Thanks!
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 27593
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2021 at 11:06pm
How are your thermals? By the description:

Quote it won't even display POST. I can see the fans turning so there is power. I then have to wait some time before I turn it on again and it boots to POST and then Windows.


It looks like it could be overheating, VRMs, Chipset or CPU.
Why up the RAM voltage? Are you overclocking the RAM? 2133 RAM should not need
more than 1.2v.
Back to Top
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 5:00am
Should I consider underclocking it?

The thermals seem OK, and I also set all the fans to Performance Mode in the Bios.

My thermals are as follows:

CPU temp 38 degrees Celcius
Mb temp 47 degrees Celcius
CPU fan speed 2051 RPM

I upped the voltage based on another post in case it may have fixed it although this was for slightly different RAM as I was out of options.

Any ideas on what to try now?
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 27593
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 7:38am
Is this a fresh install of windows 10 (installed on this system not another one
and transferred)?

Do you have intel's chipset package installed?
Back to Top
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 7:40am
Windows was installed on the SSD attached to this PC and I installed all of the drivers from the ASRock support page if that helps which had a specific version if the Intel drivers.

Windows is also the x64 edition as well.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 27593
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 5:33pm
Is there any indication in your event log about crashes/freezes?

Event Viewer -> Windows Logs -> System

Filter critical and error and see if anything coincides with the freezes.
Back to Top
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 7:52pm
I'll see if I can find out.

What I don't understand though is why it won't reboot back into Windows, and it won't even POST during the reboot process

Does that indicate a hardware failure with the motherboard?
Back to Top
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 8:18pm
The only real error I can see is Event ID 41, Kernel-Power, The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I checked the event logs before each of these events and couldn't see a common pattern
Back to Top
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 8:41pm
I can also see that all of the CPU Cores temperature is at 70% now that I'm running Prime95 to perform a stress test on the computer.

The RAM is also 2 x 32GB Corsair DDR4-2066 and
Back to Top
Bumperplates View Drop Down
Newbie
Newbie


Joined: 05 Jan 2021
Status: Offline
Points: 13
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bumperplates Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 8:42pm
The BIOS date is 12/18/2019 P4.30
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.109 seconds.