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6900 XT Phantom Gaming no fan RGB

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Michel View Drop Down
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Joined: 11 Feb 2021
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Michel Quote  Post ReplyReply Direct Link To This Post Topic: 6900 XT Phantom Gaming no fan RGB
    Posted: 11 Feb 2021 at 11:04pm
Hi all,

On the GPU, the front RGB is running (with text Phantom Gaming), but the fan will not light up. Installed the latest Polychrome SYNC ver:1.0.14.

On the software the top side, front covers and the ARGB pin-header is selectable.
The Fan and Backplate is greyed out, and cannot be selected.


Installed the 6900 XT with the latest AMD drivers.
No RGB software on my PC, except the Polychrome.

Is there a way to make the fan RGB working?

TIA
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Michel View Drop Down
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Joined: 11 Feb 2021
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Michel Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2021 at 1:03am
Oke,

A bump after 4 days. Why is the fan greyed out on the software? And why is the front cover enabled as there is no front cover RGB on this GPU?




Specs:

MSI B550 Tomahawk
AMD 5800X
16 GB G-skill 16CL
Fractal Design ION+ 860W Platinum (3 seperate power cables installed on GPU
Windows 10 20H2 latest updates installed
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 03 Mar 2021 at 12:31pm
Dear Michel,

Thank you for choosing ASRock.
Regarding your case, we have release a new Polychrome SYNC to fix this.
Please download the latest Polychrome SYNC 1.0.15 from ASRock site.
http://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206900%20XT%20Phantom%20Gaming%20D%2016G%20OC/#Download

Thank you!
Yours truly,
ASRock TSD
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