RMA support

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   Hello to all,

i need your advice on how to handle EU (DE) e-retailer mishandling of an RMA claim.

Long story short, bought an two asrock 5500xt from this e-retailer, after two months one of them has died and have sent it back to this e-retailer requesting repair or exchange.
3 months has passed, e-retailer has sent me 5 auto generated replies regarding the status of my RMA the first two months (saying that "Unfortunately, we have not yet received any goods despite contacting the manufacturer or supplier several times.") and after that has stopped replying to my enquiries. So, in plain numbers, gpu bought 5 months ago, has been used for light gaming for 2 months and 3+ months now i am waiting for an exchange.

Is there here any asrock representative or any form that i can fill in with all details, so i can finally get an appropriate support for my purchase?

TIA

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Dr. Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 May 2021 Status: Offline Points: 50	Post Options Post Reply Quote Dr. Report Post Thanks(0) Quote Reply Topic: RMA support Posted: 07 May 2021 at 1:35am
	Hello to all, i need your advice on how to handle EU (DE) e-retailer mishandling of an RMA claim. Long story short, bought an two asrock 5500xt from this e-retailer, after two months one of them has died and have sent it back to this e-retailer requesting repair or exchange. 3 months has passed, e-retailer has sent me 5 auto generated replies regarding the status of my RMA the first two months (saying that "Unfortunately, we have not yet received any goods despite contacting the manufacturer or supplier several times.") and after that has stopped replying to my enquiries. So, in plain numbers, gpu bought 5 months ago, has been used for light gaming for 2 months and 3+ months now i am waiting for an exchange. Is there here any asrock representative or any form that i can fill in with all details, so i can finally get an appropriate support for my purchase? TIA

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 24653	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 07 May 2021 at 12:54pm
	Submit a support ticket with ASRock directly: https://event.asrock.com/tsd.asp Let me know how it goes.


Dr. Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 May 2021 Status: Offline Points: 50	Post Options Post Reply Quote Dr. Report Post Thanks(0) Quote Reply Posted: 08 May 2021 at 1:47am
	Thanks for your guidance. I have submit my request and i do hope for reasonable and timely answer to my concern. I will keep this thread updated.

Dr. Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 May 2021 Status: Offline Points: 50	Post Options Post Reply Quote Dr. Report Post Thanks(0) Quote Reply Posted: 02 Jun 2021 at 1:39am
	Asrock RMA support NL has answered quite fast and has provided to me accurate information and insights regarding the current status of my RMA, which since last week is finally completed. Nevertheless, the whole RMA experience was quite frustrating and has taught me a good lesson, for sure i and my knowns will never buy again from this eu retailer. Regards

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 24653	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 02 Jun 2021 at 4:26pm
	I am glad to hear ASRock got you sorted out I have had a lot of dealings with ASRock NL (I live in Europe) and they have always been prompt and helpful