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Unable to open ASRock Polychrome SYNC

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sic View Drop Down
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Joined: 29 May 2021
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sic Quote  Post ReplyReply Direct Link To This Post Topic: Unable to open ASRock Polychrome SYNC
    Posted: 29 May 2021 at 11:31pm
I have an ASRock AMD Radeon RX 6800 Phantom Gaming D 16G OC RX6800 PGD 16GO graphics card installed in my Razer Core X.

I want to change the LED lights by downloading the below software from https://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206800%20Phantom%20Gaming%20D%2016G%20OC/index.asp#Download

- ASRock Polychrome SYNC ver:1.0.14
- ASRock Polychrome SYNC ver:1.0.18

But none of them is working. It throws the below error when I try to open it.

access violation at address 0075BF5A in module 'AsrPolychromeRGB.exe'

Could you please help?
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ASRock_TSD View Drop Down
ASRock_Official
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 01 Jun 2021 at 12:04pm
Dear Sic,

Thank you for choosing ASRock.
Regarding your case, please download the firmware update tool from the following link to try.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD%2016GO.zip

Steps:
1. Download and unzip the file.
2. Execute the command prompt as administrator.
3. Type "cd (The path where the file is located)" and press enter.
   e.g. cd C:\Users\User\Desktop\RX6800_PGD 16GO.zip
4. Type "Update_RX6800_PG.cmd" and hit enter to start flashing the RGB firmware of the graphics card.

Thank you!
With thanks,
ASRock TSD
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casti View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote casti Quote  Post ReplyReply Direct Link To This Post Posted: 02 Aug 2023 at 9:37am
Hello, I have the same problem with this model RX 6800 Phantom Gaming D 16G OC.

I try to download https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD%2016GO.zip but the URL doesn't work.

Please any help?
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Alexmercer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alexmercer Quote  Post ReplyReply Direct Link To This Post Posted: 25 Dec 2023 at 2:06am
Hello, I have the same problem, did you solve your problem?
I mistakenly downloaded the frimware file that was on the site and ran it, and the RGB turned off, do you have any advice? Do you have the original BIOS file or can you share it, it can be backed up by the gpu z program, I would appreciate it
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