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Polycrhome software and RX 6800 phantom gaming D

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hatebringer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hatebringer Quote  Post ReplyReply Direct Link To This Post Topic: Polycrhome software and RX 6800 phantom gaming D
    Posted: 12 Jul 2021 at 9:55am
Well Polycrhome no longer sees my video card

polycrhome version:
1.0.14 --- write bat file updates the mlb but does not do anything to the video card. when polychrome is run you get error: error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

1.0.18 write bat file updates the mlb but does not do anything to the video card. when polychrome is run you get error: error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

(tried this in my egpu enclosrue on my alienware laptop. only this one on the laptop and only the laptop would show me the card but not actually change anything) (this worked with my graphics card in my pc 3 months ago but not now.)

1.0.85 This will flash my mlb's controller but then error for anything else. i can controll my mlb lights with this but my graphics card doesn't show up in the options to change settings. My graphics card did show up about 3 months ago but not now

2.0.27 write bat file updates mlb controller but software says error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

2.0.99 write bat file updates mlb controller but software says error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

i can play games and the card works graphically .. BUT NOW I'M STUCK IN THIS ONE MODE IN THE GRAPHICS CARD.. I CAN CHYANG EVERY OTHER LIGHT ON MY SYSTEM .. EXEPT FOR MY GRAPHICS CARD.. it's stuck in polycrhome hell.

HELP
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hatebringer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hatebringer Quote  Post ReplyReply Direct Link To This Post Posted: 12 Jul 2021 at 9:59am
forgot to mention system:

ryzen 7 5800x
Asrock RX 6800 phantom gaming D vbios 020.001.000.060 bios part number: 113-ext800240-l04
asrock x570 Phantom gaming 4 bios vr p4.10
Corsair DDR4 3600 vengacne rgb pro
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 12 Jul 2021 at 8:27pm
Dear Hatebringer,

Thank you for posting your query to the ASRock forum.

Please try the suggestions below:

After the Win10 has been cleanly installed, please install the following RGB software.
https://download.asrock.com/Utility/RGB/PolychromeRGB(v1.0.85).zip


Please check if the RGB software can detect the graphics card.
If it does not detect the card, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Download the following tool and unzip it.   

https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD 16GO.zip

5. Run command prompt as Administrator.
6. Go to the RX6800_PGD file directory.
   e.g. cd C:\Program Files (x86)\RX6800_PGD
7. Type "Update_RX6800_PG.cmd" and hit the enter button to start flashing the firmware.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 13 Jul 2021 at 11:56am
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hatebringer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hatebringer Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2021 at 1:29am
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear Hatebringer,

Thank you for posting your query to the ASRock forum.

Please try the suggestions below:

After the Win10 has been cleanly installed, please install the following RGB software.
https://download.asrock.com/Utility/RGB/PolychromeRGB(v1.0.85).zip


Please check if the RGB software can detect the graphics card.
If it does not detect the card, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Download the following tool and unzip it.   
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD16GO.zip
5. Run command prompt as Administrator.
6. Go to the RX6800_PGD file directory.
   e.g. cd C:\Program Files (x86)\RX6800_PGD
7. Type "Update_RX6800_PG.cmd" and hit the enter button to start flashing the firmware.

With thanks,
ASRock TSD


https://download.asrock.com/Utility/RGB/PolychromeRGB%28v1.0.85%29.zip]https://download.asrock.com/Utility/RGB/PolychromeRGB(v1.0.85).zip

same result can't see the card. write batch file only flashes mlb not the graphics card. software does not see the graphics card.

2nd link ttps://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD16GO.zip]https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD16GO.zip
is 404 not found error (
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hatebringer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hatebringer Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2021 at 6:15am
managed to download the file. comes back with:

=================================================================
              ASRock ISP Tool v1.0.10.2 Built: 20210310
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.
Can't find adapter

[ Configuration ]
Program Interface ...... ADL_I2C_OEM

[ Chip - Current]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x0019FDB4 : 0x0019FD37

Jump to LDROM                     [ Fail ]
Process Time                      [ 0.01 seconds ]
*************************
       Update Fail
*************************
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hatebringer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hatebringer Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2021 at 6:58am
last update.. found the file you wanted me to download .. filename was wrong filename was RX6800_PGD 16GO.ZIP

extracted.. unistalld amd drivers. rebooted to safe mode .. ran DDU .. removed all amd software for video card. reboot back itno windows
disabled all rbg software and razer cortex .. reboot.

then proceeded with the update .. that finally worked. flashed a few times on it's own (different things) then rebooted..

now i can finally controll the graphics card rgb with version you asked me to dl. thanks
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