Polycrhome software and RX 6800 phantom gaming D

Well Polycrhome no longer sees my video card

polycrhome version:
1.0.14 --- write bat file updates the mlb but does not do anything to the video card. when polychrome is run you get error: error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

1.0.18 write bat file updates the mlb but does not do anything to the video card. when polychrome is run you get error: error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

(tried this in my egpu enclosrue on my alienware laptop. only this one on the laptop and only the laptop would show me the card but not actually change anything) (this worked with my graphics card in my pc 3 months ago but not now.)

1.0.85 This will flash my mlb's controller but then error for anything else. i can controll my mlb lights with this but my graphics card doesn't show up in the options to change settings. My graphics card did show up about 3 months ago but not now

2.0.27 write bat file updates mlb controller but software says error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

2.0.99 write bat file updates mlb controller but software says error 0xFFFB Tehre is no Asr Graphics card and Asr USB LED Header! [ok]

i can play games and the card works graphically .. BUT NOW I'M STUCK IN THIS ONE MODE IN THE GRAPHICS CARD.. I CAN CHYANG EVERY OTHER LIGHT ON MY SYSTEM .. EXEPT FOR MY GRAPHICS CARD.. it's stuck in polycrhome hell.

HELP

Dear Hatebringer,

Thank you for posting your query to the ASRock forum.

Please try the suggestions below:

After the Win10 has been cleanly installed, please install the following RGB software.
https://download.asrock.com/Utility/RGB/PolychromeRGB(v1.0.85).zip


Please check if the RGB software can detect the graphics card.
If it does not detect the card, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Download the following tool and unzip it.   

https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800_PGD 16GO.zip
5. Run command prompt as Administrator.
6. Go to the RX6800_PGD file directory.
   e.g. cd C:\Program Files (x86)\RX6800_PGD
7. Type "Update_RX6800_PG.cmd" and hit the enter button to start flashing the firmware.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 13 Jul 2021 at 11:56am

managed to download the file. comes back with:

=================================================================
              ASRock ISP Tool v1.0.10.2 Built: 20210310
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.
Can't find adapter

[ Configuration ]
Program Interface ...... ADL_I2C_OEM

[ Chip - Current]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x0019FDB4 : 0x0019FD37

Jump to LDROM                     [ Fail ]
Process Time                      [ 0.01 seconds ]
*************************
       Update Fail
*************************