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PC randomly freezes

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Mike99 View Drop Down
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    Posted: 25 Sep 2021 at 1:25pm
I recently started using a new Windows 10 PC. It only has Thunderbird 78 & Firefox 92 on it.

Several times a day TB would open to a blank screen which said "Not responding" in the upper left corner. The only way to close it is to power off the PC. A few times FF also locked up but not recently.

I ran sfc /scannow which indicated it was repairing/replacing files. TB & FF worked great for 5 days, but then TB froze 3 times within an hour. It cannot be closed in task manager or using taskkill. The PC has to be powered off.

Last night I restored a drive image. TB & FF worked OK for 24 hours. I probably opened TB 25-30 times. But then TB opened to a blank screen & "Not responding" again.

Also, right after I did the image restore I opened File Explorer & it opened to a blank white screen and "Not responding". First time I saw File Explorer do that.

Is there anything in Event Viewer that could indicate what is wrong? I created a dump file in Task Manager before I powered off the PC. Might there be something in there that would indicate the problem?
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RLGL View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RLGL Quote  Post ReplyReply Direct Link To This Post Posted: 25 Sep 2021 at 9:54pm
What are the exact specs of the unit?
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi

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Mike99 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike99 Quote  Post ReplyReply Direct Link To This Post Posted: 25 Sep 2021 at 11:36pm
ASRock B365M Pro4 mobo, Intel i5-9400 CPU, 16GB RAM, Samsung 500GB EVO 970+ M.2 for the C: drive for Windows & programs and a Samsung 1TB EVO 970+ M.2 for the D: drive for storage.

I did install the Samsung NVM Express Driver 3.3 that's recommended for the drives I'm using. It's only for 5 or 6 drive models & makes me wonder what's so "special" about those drives, and are they not compatible with the mobo even though ASRock told me they are. I did have the problem before installing that driver.

Earlier I had MS Works9 installed & could open it when TB was not responding. Another time I opened FF when TB was not responding but FF froze.

Yet another time when FF was not responding I was able to open TB without a problem.

Seems kind of random what I can open when TB or FF is not responding.
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