B550M-ITX/ac and HDD SATA 3,5" no detected in bios

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   Hi. 
bios does not detect the "SATA HD". I have also 2x ssd and a NVMe and no problem with them.
I updated the bios to the latest version, but nothing. 
I checked all cables... they are look good.
Any tips?

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Mauro80 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Jan 2021 Status: Offline Points: 133	Post Options Post Reply Quote Mauro80 Report Post Thanks(0) Quote Reply Topic: B550M-ITX/ac and HDD SATA 3,5" no detected in bios Posted: 12 Dec 2021 at 2:04am
	Hi. bios does not detect the "SATA HD". I have also 2x ssd and a NVMe and no problem with them. I updated the bios to the latest version, but nothing. I checked all cables... they are look good. Any tips?

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(1) Quote Reply Posted: 14 Dec 2021 at 11:45am
	Dear Mauro80, Thank you for the posting. Regarding your problem, we would like to provide some suggestions for you to verify. 1. Clear CMOS by referring to user manual page. 27. User manual: https://download.asrock.com/Manual/B550M-ITXac.pdf 2. Only install CPU, PSU, Cooler, RAM, Graphic card, SATA SSD and boot into BIOS\Advance\Storage Configuration to check if the SSD appears under this page. 3. Connect the SSD to each SATA port by turns to check if the problem relate to specific SATA connector. Thank you, Best wishes, ASRock TSD

ABauder Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Dec 2021 Location: Canada Status: Offline Points: 15	Post Options Post Reply Quote ABauder Report Post Thanks(0) Quote Reply Posted: 31 Dec 2021 at 9:27pm
	Hi, I have a similar problem, I have a new build, B550M PRO4 mobo, Samsung 970 EVOPlus SSD, 23GB G.Skill DDR4 memory. It doesn't seem to recognize any drives. ( I tried an older SSD plugged into one of the sata ports, doesn't see it either)When I go into the Advanced/storage configuration, all sata ports say "not present". I tried the nvme M.2 in both mounting locations starting with location 1 under the heat sink, nothing for either location. Any help is appreciated, Thanks, Anthony
	Anthony