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Polychrome not detecting 6700 XT GPU

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ASRock_TSD View Drop Down
ASRock_Official
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    Posted: 07 Mar 2023 at 11:48am
Dear Matko_st,

Thanks for the reply.

Kindly fill out the form at the following link the technical support from ASRock shall provide further assistance on this.
https://tw.asrock.com/events/tsd.asp

With thanks,
ASRock TSD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote matko_st Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2023 at 10:50pm
I did all you said and now polychrome is showing my graphic card is rx 590 instead of phantom gaming xt 6750 and I cant control RGB's.

My old graphic card was rx 580 (and not 590), but I installed drivers for 6750 immediatelly after I bought it.

I dont know if old graphic card drivers files are still somewhere around and causing problem maybe?

Best regards!

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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2023 at 4:05pm
Dear Matko_st,

Please refer to the following link for the correct graphics card LED firmware.
https://www.asrock.com/support/faq.asp?id=524

With thanks,
ASRock TSD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote matko_st Quote  Post ReplyReply Direct Link To This Post Posted: 04 Mar 2023 at 7:24pm
I just bought RX 6750 xt Phantom Gaming card and I have same problem, polychrome don't see it. Do you have firmware for it please?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 17 Feb 2023 at 11:58am
Dear EuphoricTribble,

Please try the link below for the FW:
https://download.asrock.com/TSD/Desktop/Tool/RGB FW/RX6800 PGD 16GO.zip

With thanks,
ASRock TSD

Edited by ASRock_TSD - 17 Feb 2023 at 11:59am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote EuphoricTribble Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2023 at 1:03pm
I'm having a similar issue with my RX 6800 Phantom Gaming D 16G OC. Can I have the firmware driver for that?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 18 Jan 2023 at 9:32am
Dear LeonS1006,

Thank you for posting, please try the link below for the RX6700XT PGD 12GO RGB FW.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6700XT%20PGD%2012GO.zip

With thanks,
ASRock TSD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LeonS1006 Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jan 2023 at 4:05am
Hello, the link for the RX6700Xt does not work anymore. Do you have a new one so i might fix my problem? Thank you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tontonflodu Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2023 at 4:30pm
Works perfectly now! Thanks for the quick update!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2023 at 1:51pm
Dear tontonflodu,

Please refer to the following link to download the FW for the RX5700XT PGD 8GO.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX5700XT_PGD.zip

With thanks,
ASRock TSD
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