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Polychrome not detecting 6700 XT GPU

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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 09 Feb 2022 at 5:39pm
Dear Apc01352,

Thank you for posting your query to the ASRock forum.

We are currently making the RGB firmware, kindly stay tuned.

With thanks,
ASRock TSD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote apc01352 Quote  Post ReplyReply Direct Link To This Post Posted: 05 Feb 2022 at 11:59pm
I just purchased the phantom gaming d 6700xt. Two issues: as stated in the title, polychrome will not detect the GPU. The RGB is stuck on purple/blue which i believe are the opening colors of the RGB rainbow. Also, fan speed cannot be detected by monitoring software.

Motherboard (PG velocita) has most recent bios. Polychrome is on version 2.0.94

I had this exact same issue with my phantom gaming d 5700xt and was provided the below instructions and software. Is there a similar fix for this card?



Regarding your question, kindly refer to the following:
1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX5700XT_PGD file)
5. Run the update tool by typing "Update_RX5700_PG.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.
   https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.94).zip
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