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Polychrome not detecting 6700 XT GPU

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apc01352 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote apc01352 Quote  Post ReplyReply Direct Link To This Post Topic: Polychrome not detecting 6700 XT GPU
    Posted: 05 Feb 2022 at 11:59pm
I just purchased the phantom gaming d 6700xt. Two issues: as stated in the title, polychrome will not detect the GPU. The RGB is stuck on purple/blue which i believe are the opening colors of the RGB rainbow. Also, fan speed cannot be detected by monitoring software.

Motherboard (PG velocita) has most recent bios. Polychrome is on version 2.0.94

I had this exact same issue with my phantom gaming d 5700xt and was provided the below instructions and software. Is there a similar fix for this card?



Regarding your question, kindly refer to the following:
1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX5700XT_PGD file)
5. Run the update tool by typing "Update_RX5700_PG.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.
   https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.94).zip
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 09 Feb 2022 at 5:39pm
Dear Apc01352,

Thank you for posting your query to the ASRock forum.

We are currently making the RGB firmware, kindly stay tuned.

With thanks,
ASRock TSD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 10 Feb 2022 at 2:51pm
Dear Apc01352,

Thank you so much for your patience.

kindly refer to the following steps to reflash the RGB of the graphics card.

1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6700XT%20PGD%2012GO.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX6700XT PGD 12GO file)
5. Run the update tool by typing "Update_RX6700_XT_PGD.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.

With thanks,
ASRock TSD
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gembos77 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote gembos77 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Feb 2022 at 11:31am
Do you have download link for RX 6800 XT Phantom gaming LED Firmware?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 11 Feb 2022 at 2:46pm
Dear Gembos77,

Thanks for posting.

Here is the link requested:
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip

With thanks,
ASRock TSD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote apc01352 Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2022 at 8:57pm
This only partially fixed the problem. Initially when i change the color on only the GPU, the Graphic Card LED defaults to all channels and i cannot unselect this. When i change the color only the top strip of LED changes colors. Fan LED and the RGB header on the card do not change colors.

Then when i select On Board LED and sync all products, all LEDS on the GPU do change color however, i now no longer have the ability to change the color of the GPU on its own without all products being synced
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Post Options Post Options   Thanks (0) Thanks(0)   Quote apc01352 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2022 at 1:34am
RPM still doesnt show either
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rimu922 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2022 at 2:31pm
I have the same problem on my 8Gb Phantom gaming RX 5500XT. Polychrome can't detect it and the rgb is stuck on yellow green, I Can't modify it. I Hope you can help me too.

Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 08 Sep 2022 at 8:03pm
Dear forum users,

kindly refer to the following steps to reflash the RGB of the RX5500XT PGD 8GO.

1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it. https://download.asrock.com/TSD/Desktop/Clark/Forum%20Link/RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC.zip
3. Run command prompt as Administrator.
4. Go to the directory of where the tool is located.
   e.g. Type cd (Directory of the RX 5500 XT Phantom Gaming D 8G OC file)
5. Run the update tool by typing "Update_RX5500_PGD.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.

With thanks,
ASRock TSD
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kumatoki View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kumatoki Quote  Post ReplyReply Direct Link To This Post Posted: 05 Oct 2022 at 3:48am
Hi, do you have the download for the RX 6900 XT Phantom Gaming D 16G OC? The rgb software isn't recognizing my card.
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