ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - X570 Taichi : can't install windows
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

X570 Taichi : can't install windows

 Post Reply Post Reply Page  <123>
Author
Message Reverse Sort Order
Boomer View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Feb 2022
Status: Offline
Points: 185
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boomer Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 8:32am
I uploaded a video of a windows install :
https://www.youtube.com/watch?v=OojjbtrkpYY

At minute 3:33, you can see "apparaten voorbereiden", which means that Windows is initiating/detecting devices. Is this when Windows is installing the drivers ? Because this is when the pc freezes.

When I got the new motherboard today, Asrock support told me that if the problem happens again I should send my CPU for RMA


But how can the CPU be the problem if it works perfectly when LAN is disabled ?
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 8:15am
I did quick look
your PC did indeed freeze during intel network driver installation
driver got installed and during device restart system freezed

     dvi:           Restart required for any devices using this driver.
     dvi:           Install Device: Configuring device. 17:58:34.065
     dvi:               Configuration: net1ic64.inf:PCI\VEN_8086&DEV_1539,*
     dvi:           Install Device: Configuring device completed. 17:58:34.065
     dvi:           Device Status: 0x01802000
     dvi:           {Restarting Devices} 17:58:34.065
<ins>
??ã¨?? ?:                                                                                  

as that log got corrupted there,
dvi: {Restarting Devices exit} with timestamp instead of that gibberish should be there

you say it happens with another mainboard too, i dont think i can help you with this one
https://event.asrock.com/tsd.asp try support
Back to Top
Boomer View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Feb 2022
Status: Offline
Points: 185
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boomer Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 7:08am
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 5:09am
you can share link here
Back to Top
Boomer View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Feb 2022
Status: Offline
Points: 185
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boomer Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 5:07am
Sorry I took so long, but I RMA'd the board and got a new one.
Unfortunately, same problem..!

I copied the logs to my google drive. Can I send them to you in a zip file or something ?
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 17 Feb 2022 at 6:05am
here if i take a peak on mine logs:
!    sto: Unable to open configuration key for driver package 'oem3.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem9.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem4.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem30.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem20.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem32.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'oem8.inf'. Error = 0x00000002
     sto: Driver package 'oem2.inf' including 'xboxgip.inf' needs reconfiguration.
     sto: Driver package 'oem10.inf' including 'xboxgip.inf' needs reconfiguration.
!    sto: Unable to open configuration key for driver package 'oem12.inf'. Error = 0x00000002
!    sto: Unable to open configuration key for driver package 'wpdfs.inf'. Error = 0x00000002
!    sto: Unable to update all dependent driver configurations. Error = 0x00000002

which is pretty much corrupted files xD but ya everything is there
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 17 Feb 2022 at 5:58am
it should be there, even if you connect some usb device later on, everything gets logged
Back to Top
Boomer View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Feb 2022
Status: Offline
Points: 185
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boomer Quote  Post ReplyReply Direct Link To This Post Posted: 17 Feb 2022 at 3:30am
Originally posted by kerberos_20 kerberos_20 wrote:

can you check that setupapi.log in inf folder what it says?


Ok, I will look for the log and post it here.
However, I installed Windows with the LAN disabled (can't install with LAN enabled).
So there will not be a reference in the log about the LAN I think, no ?
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2022 at 5:44am
can you check that setupapi.log in inf folder what it says?
Back to Top
Boomer View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Feb 2022
Status: Offline
Points: 185
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boomer Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2022 at 2:07am
I have disabled the LAN controller in the bios and now I can install + run Windows..
When I enable the LAN controller again afterwards, windows won't boot up
Back to Top
 Post Reply Post Reply Page  <123>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.203 seconds.