ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Wake Computer Keyboard Mouse Power to S4/S5
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Wake Computer Keyboard Mouse Power to S4/S5

 Post Reply Post Reply
Author
Message
PainterArt View Drop Down
Newbie
Newbie


Joined: 31 Oct 2015
Status: Offline
Points: 63
Post Options Post Options   Thanks (0) Thanks(0)   Quote PainterArt Quote  Post ReplyReply Direct Link To This Post Topic: Wake Computer Keyboard Mouse Power to S4/S5
    Posted: 23 Mar 2022 at 3:43am
Z690 Extreme Wifi 6E, BIOS 4.01, Windows 10, Wired USB Keyboard and Mouse S4/S5.

It appears that when the computer is put into hibernation there is no power going to the USB ports to allow wake up either keyboard or mouse.
Only way to wake up computer is by power button

Currently
Device Manager
Human Interface Devices
Keyboards
Mice and other pointing devices
USB Hubs
USB Root Hub
LAN Adapters

In power management uncheck or checked appropriate boxes

Uncheck box> Allow the computer to turn off device to save power (each)

Check box> Allow this device to wake up computer (each)

    Click the Intel Management Engine Interface.
    Click on the Power Management tab.
    Uncheck the box for Allow the computer to turn off this device to save power.


Used

List devices that can be enabled to wake the computer powercfg /devicequery wake_programmable
List devices that are enabled to wake the computer powercfg /devicequery wake_armed
Enables device command powercfg /deviceenablewake ?úDevice Name??

BIOS

Configure Deep Sleep

Wake On
1219 Lan Power On
USB Keyboard/Remote Power On
USB Mouse Power On
Enable Legacy USB Support

It seems PS/2 Keyboard S4/S5 Wakeup Support when enabling S/4 and S/5. It has no effect on wake up hibernation and turns off the keyboard/mouse to enter BIOS. PS/2 to USB with keyboard does not work. Have to reflash BIOS to get back into it.

Allow Power in BIOS set to Auto.

I can't remember if BIOS 3.04 had the same problem but do not think I really tested it out.

I assume you can flash back to an older BIOS 3.04?

Prior Asrock Z170 Extreme 7+ did not have this problem

Back to Top
threadzipper1957 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 05 Mar 2022
Status: Offline
Points: 8545
Post Options Post Options   Thanks (0) Thanks(0)   Quote threadzipper1957 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2022 at 8:39pm
I think it would be best to use the support form
https://event.asrock.com/tsd.asp
When using a gmail account, always check your spam folder for repleis.
Kind Regards
Back to Top
PainterArt View Drop Down
Newbie
Newbie


Joined: 31 Oct 2015
Status: Offline
Points: 63
Post Options Post Options   Thanks (0) Thanks(0)   Quote PainterArt Quote  Post ReplyReply Direct Link To This Post Posted: 06 Apr 2022 at 5:43am
OK used Asrock Support Request Form on 3/23/2022. Except for getting received e-mail- nothing. I have tried a few other things. Like a Logitech wireless mouse with a Logitech driver wakes up the computer. It has a battery.
The Redragon wired keyboard and mouse using standard Microsoft driver does not wake up the computer no matter what USB port I put it in- on board back USB ports or a USB Card.
I know power is turned off to the keyboard with Hibernation and Sleep because the keyboard always goes back to its default rainbow color flashing led.

It is probably a BIOS problem working with the standard Microsoft keyboard and mouse driver. Just wondering if I am the only one?
Back to Top
threadzipper1957 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 05 Mar 2022
Status: Offline
Points: 8545
Post Options Post Options   Thanks (0) Thanks(0)   Quote threadzipper1957 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Apr 2022 at 7:45pm
The new Intel and AMD chipsets do not support legacy mode.
UEFI sends out a signal when it startsm and in return all hardware has to send information back to UEFI, then all hardware, properly responding, will be activated on boot.
I don't know about PS/2, but wired USB keyboard/mouse should work.
Kind Regards
Back to Top
max3cd View Drop Down
Newbie
Newbie
Avatar

Joined: 30 Mar 2023
Status: Offline
Points: 15
Post Options Post Options   Thanks (0) Thanks(0)   Quote max3cd Quote  Post ReplyReply Direct Link To This Post Posted: 30 Mar 2023 at 1:37pm
Try this. Plug your mouse and keyboard into the bottom two USB 3.2 Gen 1 ports.
Assuming you have a asrock z690 steel legend motherboard, there are 4 USB 3.2 Gen 1 ports (color dark blue) and one USB 3.2 Gen 2 port (color aqua blue).
Assuming you have a regular tower desktop case, the top two USB 3.2 Gen 1 ports do not wake up computer from sleep using wired mouse & keyboard.
The middle USB 3.2 Gen 2 and bottom two 3.2 Gen 1 ports do wake up computer from sleep using wired mouse & keyboard.
I think this is a hardware issue. Is it enough of an issue to recall ASRock z690 steel legend motherboards? I haven't noticed any other issues with this particular motherboard. If there is I hope there is a BIOS fix for it, or else get a recall. Don't waste time returning this motherboard hoping your next motherboard will wake up from sleep from the top two usb ports.

P.s. can you enable USB wake up in BIOS? I am looking for this option. Let me know if you can find it.
Back to Top
PainterArt View Drop Down
Newbie
Newbie


Joined: 31 Oct 2015
Status: Offline
Points: 63
Post Options Post Options   Thanks (0) Thanks(0)   Quote PainterArt Quote  Post ReplyReply Direct Link To This Post Posted: 02 Apr 2023 at 8:01am
I have
Z690 Extreme Wifi 6E, BIOS 4.01, Windows 10, Wired USB Keyboard and Mouse S4/S5.
so I don't have the bottom two USB. I have done all sorts of things. Trying keyboard and mouse in many different usb ports and made sure all power management wake up are set right in device manager.

I am fairly sure it is a registry build up problem of mouses and keyboards. I recently had a problem with my monitors being identified correctly in display and graphic card, but reversed in color management. I found out that every time you plug in a monitor it is stored in Graphics Driver and accumulates causing problems https://support.displaylink.com/knowledgebase/articles/736116-windows-display-properties-identify-numbers-are

Forcing rediscover solved the problem. I suspect the same with input devices.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.156 seconds.