x99e-itx/ac & Broadwell-EP

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   Hi there!
I am trying to get this system up and running:

- ASRock x99e-itx/ac
- Intel Xeon E5 2699v4 (Broadwell-EP)
- 2 x 16GB Samsung DDR4 ECC RAM
- ASUS STRIX GTX970
- Samsung 950 Pro 512GB

Currently it does not POST. The BIOS version that came shipped with the motherboard is 1.20. It starts up, the fan spins for a few seconds, and then all is silent. There is no video output to that point, and no other sign of life.

Several of the other X99 motherboards have received "2016 Q2" BIOS updates, however, this one has not. Will it, soon?

I think my options are currently:
Exchange the motherboard for a X99M Extreme4 and try to get a V3+ BIOS chip to use with it (how?);
Hope that ASRock can help me get the ITX board working, with an upcoming V3 bios and a chip?
Exchange the CPU for the Haswell-EP version.
Ultimately I selected this motherboard not just because of size, but because it had the best features:
Dual Intel Gigabit LAN;
Onboard Wifi;
Micro-ATX or smaller;
PCI 3.0 x4 M.2 slot.
In fact, at any size, there is no other x99 board that has all of those features. Of course, if I can't use it to boot my $4,000 processor, it is essentially useless.

Please help!

Thank you,
Jameson

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jameson Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Apr 2016 Status: Offline Points: 5	Post Options Post Reply Quote jameson Report Post Thanks(0) Quote Reply Topic: x99e-itx/ac & Broadwell-EP Posted: 06 Apr 2016 at 5:15pm
	Hi there! I am trying to get this system up and running: - ASRock x99e-itx/ac - Intel Xeon E5 2699v4 (Broadwell-EP) - 2 x 16GB Samsung DDR4 ECC RAM - ASUS STRIX GTX970 - Samsung 950 Pro 512GB Currently it does not POST. The BIOS version that came shipped with the motherboard is 1.20. It starts up, the fan spins for a few seconds, and then all is silent. There is no video output to that point, and no other sign of life. Several of the other X99 motherboards have received "2016 Q2" BIOS updates, however, this one has not. Will it, soon? I think my options are currently: Exchange the motherboard for a X99M Extreme4 and try to get a V3+ BIOS chip to use with it (how?); Hope that ASRock can help me get the ITX board working, with an upcoming V3 bios and a chip? Exchange the CPU for the Haswell-EP version. Ultimately I selected this motherboard not just because of size, but because it had the best features: Dual Intel Gigabit LAN; Onboard Wifi; Micro-ATX or smaller; PCI 3.0 x4 M.2 slot. In fact, at any size, there is no other x99 board that has all of those features. Of course, if I can't use it to boot my $4,000 processor, it is essentially useless. Please help! Thank you, Jameson

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 26663	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 06 Apr 2016 at 6:21pm
	You will need to contact Tech Support directly about the Broadwell-EP Xeon. A few X99 boards have already received BIOS updates to support Broadwell but not the X99e-ITX as of yet (I see no reason why it won't get an update). If tech support can help you then you should be able to purchase a new BIOS chip for it preflashed with a version that supports the v4 Xeon. Let us know how it goes


csrikant Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Apr 2016 Location: SINGAPORE Status: Offline Points: 6	Post Options Post Reply Quote csrikant Report Post Thanks(0) Quote Reply Posted: 08 Apr 2016 at 1:02pm
	I have the SAME issue but currently running on E5-1630V3 with Bios 1.50 it does not support my new processor I have E5-2696V4 waiting for Bios Update or am planning to Get MSIX99-GODLIKE CARBON for my E5-2696V4.
	CSR

jameson Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Apr 2016 Status: Offline Points: 5	Post Options Post Reply Quote jameson Report Post Thanks(0) Quote Reply Posted: 08 Apr 2016 at 1:11pm
	Hi @Xaltar, @csrikant, I contacted Customer Service and they were quite helpful. Apparently the V3.x BIOS release for this motherboard (to match those released for many of the other ASRock boards) has already been developed, and is currently in testing, and should be posted on the site, soon. Customer Service agreed to mail me a BIOS chip flashed with the latest version, as there is no other way for me currently to boot with the CPU.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 26663	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 08 Apr 2016 at 1:23pm
	Great news, let us know how it goes once you get the BIOS chip.