Stuck at Asrock screen for first boot

I was having this issue on my B660m Pro RS, the solution for me was to disable fast boot and now seems to be working ok

Any updates?
I had the same issue, and it happened few times ... It's annoying, though the system was working fine if able to Login to Windows.

Sometimes i just need to unplug all peripheral cable and it was run without issue, but when the problem gone wild the "unplug all peripheral cable" not enough to fix the problem.

hello!

I'm having the same problem, did you manage to solve it?

the support link says that the server is under maintenance, so they will take a while to respond.

I really appreciate your answer.

Greetings.

Whenever I boot my PC the first time, it will stuck at Asrock screen. Keyboard and mouse is not working. I have to hard shutdown the PC by press and hold the power button, and then power it on again then I'll be able to boot into the Windows OS. After that its fine even if I shutdown or restart the PC. But if I shutdown the PC for few hours (For eg: the next day I power it on again). The PC will stuck in Asrock screen again and I'll have to do a hard shutdown and power on the PC again.

What I've done so far to troubleshoot this issue:
1. Update BIOS to latest (My motherboard is Asrock B660m Steel Legend, BIOS version 7.0.3)
2. Remove all USB and try to boot normally and observe in few days, same issue happened.
3. Reimage the OS, same issue happened
4. Clear CMOS, same issue happened

Similar issue description that I can see from Microsoft forum but there's no answer: https://answers.microsoft.com/en-us/windows/forum/all/windows-gets-stuck-at-asrock-screen-works-after/94ed8127-08e9-4620-b6f0-5f2765070491

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caldog12345 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jan 2023 Status: Offline Points: 15	Post Options Post Reply Quote caldog12345 Report Post Thanks(0) Quote Reply Topic: Stuck at Asrock screen for first boot Posted: 01 Jan 2023 at 11:11am
	I was having this issue on my B660m Pro RS, the solution for me was to disable fast boot and now seems to be working ok

Geoffers Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Dec 2019 Location: York, UK Status: Offline Points: 158	Post Options Post Reply Quote Geoffers Report Post Thanks(0) Quote Reply Posted: 01 Jan 2023 at 12:01am
	Try changing the CMOS battery!
	Geoff, York, UK Fatal1ty B450 K4; Ryzen 5 2600; 16GB Team Vulcam DDR4-3000; Raedon RX580 4GB; Corsair MP510 480GB M.2 SSD Now running on Windows 11

CVX Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Dec 2022 Location: Indonesia Status: Offline Points: 15	Post Options Post Reply Quote CVX Report Post Thanks(0) Quote Reply Posted: 31 Dec 2022 at 7:15pm
	Any updates? I had the same issue, and it happened few times ... It's annoying, though the system was working fine if able to Login to Windows. Sometimes i just need to unplug all peripheral cable and it was run without issue, but when the problem gone wild the "unplug all peripheral cable" not enough to fix the problem.

whiterabbit Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14 Nov 2022 Status: Offline Points: 15	Post Options Post Reply Quote whiterabbit Report Post Thanks(0) Quote Reply Posted: 14 Nov 2022 at 4:11am
	Has there been any updates to this? Same issue.

Kelly_J Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Sep 2022 Location: Venezuela Status: Offline Points: 50	Post Options Post Reply Quote Kelly_J Report Post Thanks(0) Quote Reply Posted: 06 Sep 2022 at 7:57pm
	hello! I'm having the same problem, did you manage to solve it? the support link says that the server is under maintenance, so they will take a while to respond. I really appreciate your answer. Greetings.

threadzipper1957 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 05 Mar 2022 Status: Offline Points: 9365	Post Options Post Reply Quote threadzipper1957 Report Post Thanks(0) Quote Reply Posted: 13 Jul 2022 at 8:40pm
	Dear Foinam, Maybe it would be best to use the technical support form https://event.asrock.com/tsd.asp For your info, when there is no SATA, M.2 or USB cardereader connected, the system should always boot into BIOS, if this works fine, it has to do with the hardware that is connected, sometimes firmware issues on SSD's can also cause this When using gmail, check your spam folder for the reply
	Kind Regards

foinam Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Jul 2022 Location: Malaysia Status: Offline Points: 20	Post Options Post Reply Quote foinam Report Post Thanks(0) Quote Reply Posted: 11 Jul 2022 at 4:40pm
	Whenever I boot my PC the first time, it will stuck at Asrock screen. Keyboard and mouse is not working. I have to hard shutdown the PC by press and hold the power button, and then power it on again then I'll be able to boot into the Windows OS. After that its fine even if I shutdown or restart the PC. But if I shutdown the PC for few hours (For eg: the next day I power it on again). The PC will stuck in Asrock screen again and I'll have to do a hard shutdown and power on the PC again. What I've done so far to troubleshoot this issue: 1. Update BIOS to latest (My motherboard is Asrock B660m Steel Legend, BIOS version 7.0.3) 2. Remove all USB and try to boot normally and observe in few days, same issue happened. 3. Reimage the OS, same issue happened 4. Clear CMOS, same issue happened Similar issue description that I can see from Microsoft forum but there's no answer: https://answers.microsoft.com/en-us/windows/forum/all/windows-gets-stuck-at-asrock-screen-works-after/94ed8127-08e9-4620-b6f0-5f2765070491