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Stuck at Asrock screen for first boot

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foinam View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote foinam Quote  Post ReplyReply Direct Link To This Post Topic: Stuck at Asrock screen for first boot
    Posted: 11 Jul 2022 at 4:40pm
Whenever I boot my PC the first time, it will stuck at Asrock screen. Keyboard and mouse is not working. I have to hard shutdown the PC by press and hold the power button, and then power it on again then I'll be able to boot into the Windows OS. After that its fine even if I shutdown or restart the PC. But if I shutdown the PC for few hours (For eg: the next day I power it on again). The PC will stuck in Asrock screen again and I'll have to do a hard shutdown and power on the PC again.

What I've done so far to troubleshoot this issue:
1. Update BIOS to latest (My motherboard is Asrock B660m Steel Legend, BIOS version 7.0.3)
2. Remove all USB and try to boot normally and observe in few days, same issue happened.
3. Reimage the OS, same issue happened
4. Clear CMOS, same issue happened

Similar issue description that I can see from Microsoft forum but there's no answer: https://answers.microsoft.com/en-us/windows/forum/all/windows-gets-stuck-at-asrock-screen-works-after/94ed8127-08e9-4620-b6f0-5f2765070491
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threadzipper1957 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote threadzipper1957 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2022 at 8:40pm
Dear Foinam,

Maybe it would be best to use the technical support form
https://event.asrock.com/tsd.asp
For your info, when there is no SATA, M.2 or USB cardereader connected, the system should always boot into BIOS, if this works fine, it has to do with the hardware that is connected, sometimes firmware issues on SSD's can also cause this
When using gmail, check your spam folder for the reply
Kind Regards
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Kelly_J View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kelly_J Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2022 at 7:57pm

hello!

I'm having the same problem, did you manage to solve it?

the support link says that the server is under maintenance, so they will take a while to respond.

I really appreciate your answer.

Greetings.
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whiterabbit View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote whiterabbit Quote  Post ReplyReply Direct Link To This Post Posted: 14 Nov 2022 at 4:11am
Has there been any updates to this? Same issue.
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